Alan Philip Babu
Idukki
Summary
Account management professional with 15+ years in hospitality, online travel, and vendor portfolio management. Skilled in building partnerships, driving growth through negotiation and targeted campaigns, and optimizing performance using data insights. Proven track record in rate parity management, process improvements, and cross-functional collaboration to enhance partner success and market reach.
Overview
22
22
years of professional experience
Work History
Business Development Executive
Cleartrip.com
Idukki & Kumarakom
01.2025 - Current
- Manage a diverse portfolio of 380+ hotel partners, acting as the primary account manager and trusted business advisor.
- Negotiate rate agreements, promotional participation, and campaign terms to maximize partner ROI, achieving 85%+ participation in flagship sales events such as NOVAC, Payday Sales, and Loyalty Programs.
- Monitor and enforce rate parity through competitive benchmarking (“Meet & Beat” initiatives), safeguarding brand integrity and competitive positioning against OTAs like MakeMyTrip and Agoda.
- Analyze performance metrics to identify underperforming accounts, design targeted growth strategies, and execute campaigns that increased bookings and partner revenue.
- Maintain 85%+ partner content scores by implementing streamlined content audits and providing actionable improvement plans.
- Share product feedback with internal teams to enhance hospitality platform features, focusing on mobile-first and multilingual solutions for small and rural operators.
- Collaborate cross-functionally with operations, product, and marketing teams to resolve escalations, improve SLA adherence, and enhance partner satisfaction scores.
Operations Manager
Hotel Elephant Route
Thekkady
06.2016 - 12.2024
- Managed and nurtured relationships with 300+ domestic and international travel agents, driving sustained business growth.
- Actively participated in destination promotion initiatives, increasing property visibility and attracting new market segments.
- Built and maintained strong partnerships with leading online travel agencies (OTAs), negotiating better placement, promotions, and packages to boost bookings.
- Expanded online visibility of the hotel through targeted content optimization, OTA profile enhancements, and promotional campaigns.
- Led operational and service improvements that maintained guest satisfaction ratings above 90%, as reflected in OTA feedback.
- Implemented digital transformation initiatives (Djubo PMS, Zoho), improving operational efficiency and reporting accuracy.
Operations & Business Development –
Family-Owned Homestay - El Paradiso Homestay
Thekkady
05.2003 - 12.2024
- Expanded property portfolio from 4 to 15 rooms, achieving 275% capacity increase through strategic upgrades.
- Cultivated relationships with guests from over 50 countries, ensuring high repeat visitation and referrals.
- Secured global recognition through features in Lonely Planet and Guide du Routard, enhancing brand credibility.
- Collaborated with travel partners and OTAs to boost occupancy rates and diversify customer base.
- Maintained exceptional service standards through process improvements and staff training, resulting in strong guest feedback.
Education
Bachelor of Commerce - Commerce And Tourism
Sacred Heart College
Kochi03-2016
Skills
- Vendor & Partner Relationship Management
- Account Portfolio Management
- Negotiation & Contract Management
- Business Growth Strategy
- Rate Parity Monitoring & Competitive Benchmarking
- Data Analysis & Performance Optimization
- Process Improvement & SOP Development
- OTA Strategy & Content Optimization
- Cross-functional Collaboration
- Destination Marketing & Promotion
References
Jacob Thomas
Manager - Hotels | Cleartrip.com
jacob.thomas1@cleartrip.com | +91 95265 30715
Jeevanlal S
CEO - Elephant Route Resorts, Thekkady
elephantroute@gmail.com | +91 7034537350
Timeline
Business Development Executive
Cleartrip.com
01.2025 - Current
Operations Manager
Hotel Elephant Route
06.2016 - 12.2024
Operations & Business Development –
Family-Owned Homestay - El Paradiso Homestay
05.2003 - 12.2024
Bachelor of Commerce - Commerce And Tourism
Sacred Heart College
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