ALEX BENADICT.D
Branch Sales Manager
Chennai
Summary
Experienced Branch Sales Manager with a track record of delivering exceptional customer service and driving consultative sales. Known for cultivating lasting customer loyalty leading to consistent revenue growth. Skilled in devising and executing strategies to enhance store performance, demonstrated by an 8-year successful career progression.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Branch Sales Manager
Kotak Mahindra Bank
Chennai
02.2025 - Current
- Resolved customer complaints to maintain high level of satisfaction.
- Set clear performance goals for the sales team, providing regular feedback on progress toward targets while offering support where needed.
- Increased branch sales by implementing innovative sales strategies and fostering a customer-centric environment.
- Managed branch sales, customer service, finances and recordkeeping.
- Conducted regular performance reviews for team members, identifying strengths as well as areas requiring further development or training opportunities for continuous growth.
- Interviewed, hired and developed team of 7 person.
Trade Relationship Manager
Kotak Mahindra Bank
Chennai
01.2022 - 02.2025
- Acquisition of new trade accounts and activating those accounts.
- Handling quality current account customers who are dealing international trade and fixing the rates for foreign exchange.
- Handling Trade assets like letter of credit, bank guarantee, term loans, working capital loans, post shipment and pre shipment.
- Maintained knowledge on banking products and distribution to provide optimal service support.
Senior Bank Officer
IDFC BANK
Chennai
01.2020 - 04.2022
- Sourcing current accounts through Probe 42 ,MCA site, start up India and FIELD SALES.
- Sourcing Trade (world business account) account through APEDA website and filed sales.
- Undergoing field sales activities like ATM activity, cold calls, residential calls to build customer rapport., Achieved POS machine target on monthly basis., Handled PINE LAP machine, GPRS, LANDLINE and ANDROID machine., Included clients from retail, restaurant and supermarket.
- Handled home loans, motor loans, personal loans, business loans (SME, OD, Working Capital, Stock loan)., Cross selling all third-party products of bank like mutual funds, health insurance, life insurance, systematic investment plans etc.
Business Development Executive
AXIS BANK PVT LTD
Chennai
01.2017 - 04.2019
- Handling account opening process like savings account, current account.
Filling account opening forms and scanning all documents and rectifying the Queries at scrutiny stage. Ensures accounts are opened within the given TAT. - Handling home loans, motor loans, personal loans, business loans (SME, OD, Working Capital, Stock loan).
- Generate business revenue to bank by cross selling and up selling.
- Ensures the satisfaction of customer
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
Education
B.E-Bachelor of Engineering - Electrical and Electronics Engineering
Chennai Institute of Technology
Chennai 06.2014 - 04.2017
Skills
Team development
Portfolio growth
Team training and development
Employee mentoring
Sales tracking
Sales reporting
Team development
Accomplishments
- Won certificates and awards in all contests of circle and central level held during this period.
- Received awards and recognitions in Bank.
- Certified in IRDA.
Personal Qualities
- Patience with reliability and responsibility.
- Motivational and leadership skills.
- Excellent communication skills in written and verbal both.
- Ability to make a strong and healthy relation among the employees.
Disclaimer
I hereby declare that all the above given particulars are true to the best of my knowledge.
Timeline
Branch Sales Manager
Kotak Mahindra Bank
02.2025 - Current
Trade Relationship Manager
Kotak Mahindra Bank
01.2022 - 02.2025
Senior Bank Officer
IDFC BANK
01.2020 - 04.2022
Business Development Executive
AXIS BANK PVT LTD
01.2017 - 04.2019
B.E-Bachelor of Engineering - Electrical and Electronics Engineering
Chennai Institute of Technology
06.2014 - 04.2017