Ali Akbar
Kancheepuram
Summary
Accomplished Senior Team Leader with a proven track record at Access Healthcare PVT LTD, excelling in strategic planning and team building. Recognized for enhancing team productivity by championing new technologies and fostering a culture of continuous improvement. Skilled in client communication and mentoring, significantly improved service delivery and customer satisfaction.
Overview
19
19
years of professional experience
Work History
Senior Team Leader
Access Healthcare PVT LTD
Chennai
11.2014 - Current
- Championed the adoption of new technologies to improve team productivity and service delivery.
- Assisted management in hiring process and new team member training.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Coached, mentored and trained junior team members on their roles and responsibilities.
- Monitored team performance and reported on metrics.
- Maintained up-to-date records of all activities related to the team's operations.
- Developed strategies for improving customer service levels, productivity and efficiency.
- Organized weekly meetings to review progress against goals and objectives.
- Worked closely with human resources to support employee management and organizational planning.
- Ensured compliance with legal and regulatory requirements in all team activities.
- Identified needs of customers promptly and efficiently.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
- Assessed individual skill sets of team members and allocated tasks accordingly.
- Generated and shared comprehensive and detailed reports about team performance, mission-related objectives and deadlines.
- Monitored staff performance through observation, audits and reports.
- Suggested and organized team building activities and rewarded accomplishments.
- Audited company's legal documents to verify compliant policies and procedures.
- Ensured compliance with company policies as well as local laws and regulations.
HC & Insurance Ops Team Leader
Dell International Services
Chennai
05.2006 - 11.2014
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Maintained positive working relationship with fellow staff and management.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Offered training and support to keep team members motivated and working toward objectives.
- Audited company's legal documents to verify compliant policies and procedures.
Education
Bachelor of Arts - Computer Science
Kanchi Shri Krishna College of Arts & Science
Kancheepuram04-2002
Skills
- Strategic planning
- Influencing skills
- Organization strategies
- Delegation
- Business development
- Motivational skills
- Flexible schedule
- Client communication
- Team building
- Performance evaluations
- Mentoring
- Project management
- SOP adherence
- Goal setting
Accomplishments
- Got 4 times Best Team leader Award for Production, Quality and maintaining Attrition.
- Got award from Client for Managing the queues effectively and clearing the backlog.
Languages
Tamil
First Language
English
Proficient (C2)
C2
Timeline
Senior Team Leader
Access Healthcare PVT LTD
11.2014 - Current
HC & Insurance Ops Team Leader
Dell International Services
05.2006 - 11.2014
Bachelor of Arts - Computer Science
Kanchi Shri Krishna College of Arts & Science
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