Rahul Sutradhar
Ahmedabad
Summary
Results-driven Senior Team Leader known for productivity and efficient completion of tasks. Specialize in strategic planning, team motivation, and workflow optimization to drive project success. Excel in communication, leadership, and problem-solving to effectively manage teams and meet objectives. Commitment to continuous improvement ensures adaptability and achievement in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Senior Team Leader
Medusind Solutions Pvt. Ltd.
Ahmedabad
03.2013 - Current
- Conducted regular performance reviews and provided feedback to team members.
- Developed strategies for improving customer service levels, productivity and efficiency.
- Coached, mentored and trained junior team members on their roles and responsibilities.
- Monitored staff performance through observation, audits and reports.
- Provided guidance to team members in resolving complex issues or complaints.
- Collaborated with other departments to ensure smooth operations of the team.
- Assessed individual skill sets of team members and allocated tasks accordingly.
- Organized weekly meetings to review progress against goals and objectives.
- Established policies and procedures for the entire team to adhere to.
- Analyzed operational data to identify areas requiring improvement or optimization.
- Communicated regularly with senior management regarding project updates or changes.
- Implemented systems for tracking employee attendance, leave requests, overtime.
- Identified opportunities for process improvements to increase efficiency and effectiveness.
- Prepared detailed reports outlining project status, accomplishments and challenges.
- Maintained up-to-date records of all activities related to the team's operations.
- Resolved conflicts between employees by providing timely intervention and solutions.
- Monitored team performance and reported on metrics.
- Generated and shared comprehensive and detailed reports about team performance, mission-related objectives and deadlines.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Delegated daily tasks to team members to optimize group productivity.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
- Maintained positive working relationship with fellow staff and management.
Customer Support Executive
Motif India Infotech Ltd.
Ahmedabad
06.2012 - 02.2013
- Answered customer inquiries via phone, email, and chat.
- Resolved customer issues in a timely manner.
- Developed solutions to address customer complaints.
Warehouse Manager
Mostafa Abul Hassan Automobile Company
Kuwait
11.2007 - 12.2011
- Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
- Ensured that all orders were accurately fulfilled in a timely manner.
- Utilized inventory management software to track stock levels and maintain accurate records.
- Monitored staff performance, identified areas for improvement, and provided training as needed.
- Resolved customer complaints related to product quality or delivery issues.
- Organized regular cycle counts of physical inventory to ensure accuracy of system data.
Education
Bachelor of Arts - Done Till 2nd Year Geography, Political Science
Mohanlal Sukhadia University
Udaipur06-2002
High School Diploma -
Govt. Nootan Sr. Sec. School
Banswara06-2000
Skills
- Team Development
- Reports distribution
- Strategic Planning
- Conflict Management
- Client Service
- Quality Improvement
- Coaching
- Work Planning
- Team Supervision
- Teamwork and Collaboration
- Leadership
Languages
Hindi
First Language
English
Advanced (C1)
C1
Affiliations
- Love to play Cricket and Chess at convenient time.
- Listen music as it provides relaxation to heart and soul
Timeline
Senior Team Leader
Medusind Solutions Pvt. Ltd.
03.2013 - Current
Customer Support Executive
Motif India Infotech Ltd.
06.2012 - 02.2013
Warehouse Manager
Mostafa Abul Hassan Automobile Company
11.2007 - 12.2011
Bachelor of Arts - Done Till 2nd Year Geography, Political Science
Mohanlal Sukhadia University
High School Diploma -
Govt. Nootan Sr. Sec. School
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