Allu Chandhini
Hyderabad
Summary
Client-focused professional with 5 years of experience in customer service and relationship management, including 4 years as cabin crew and 1 year as a relationship manager. Proven ability to build strong client relationships, resolve issues efficiently, and manage stakeholder expectations. Dedicated to improving customer satisfaction and retention through proactive communication and effective problem-solving strategies.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cabin Attendant
IndiGo Airlines
Hyderabad
07.2022 - Current
- Managed the needs of 200+ customers per flight, demonstrating exceptional stakeholder management, communication, and problem-solving skills.
- Built strong relationships with diverse customers, providing personalized support to enhance customer experience in high-pressure environment.
- Resolved customer concerns proactively and efficiently, balancing customer satisfaction with company policies and operational requirements.
- Identified and resolved service issues proactively, enhancing customer satisfaction and loyalty.
- Collaborated cross-functionally with flight crew, ground operations, and service teams to ensure seamless service delivery and operational excellence.
- Handled sensitive customer situations with empathy, professionalism, and sound judgment, resulting in positive customer outcomes.
- Adapted quickly to changing priorities and operational challenges while maintaining service quality and customer trust.
- Trained and mentored new team members on customer service standards, communication best practices, and conflict resolution techniques.
- Received consistent positive customer feedback for exceptional service and memorable experiences.
Relationship Manager
Edelweiss Tokio Life Insurance
Hyderabad
06.2021 - 06.2022
- Built trusted relationships with clients by understanding their goals, challenges, and expectations, ensuring a positive and value-driven customer experience.
- Served as the primary point of contact for customer queries and concerns, providing timely resolutions and maintaining high levels of client satisfaction.
- Engaged proactively with customers to strengthen relationships and identify opportunities for enhancing their experience and retention.
- Maintained consistent communication with clients through regular follow-ups, fostering long-term partnerships and enhancing customer loyalty.
- Collaborated with internal teams to advocate for customer needs and ensure seamless delivery of products and services.
- Supported onboarding and account growth initiatives by guiding customers through processes and helping them maximize value from services.
- Monitored customer feedback and engagement trends to address risks early and improve overall customer outcomes.
- Managed escalations with empathy and professionalism, converting challenges into opportunities for building stronger customer trust.
Education
Bachelor of Commerce -
Andhra University
Vishakhapatnam04-2024
Diploma - Aviation, Hospitality, And Travel Management
Frankfinn
Hyderabad 06-2019
Diploma - Web Designing And Multimedia
Shri YN College
Narasapuram06-2018
High School Diploma -
Sri Chaitanya Junior College
Bhimavaram03-2018
High School Diploma -
Sri Chaitanya Techno School
Palakol03-2016
Skills
- Customer relationship management
- Customer success and retention
- Stakeholder management
- Client onboarding and engagement
- Escalation management
- Cross-functional collaboration
- Communication and relationship building
Accomplishments
- Recognized as a Top Performer in the Udaan Project at Frankfinn and awarded a certificate for outstanding performance.
- Received the Star Performer Award at Edelweiss Tokio Life Insurance for consistently delivering strong performance and customer-centric service.
- Earned multiple customer appreciations for providing exceptional service and creating positive customer experiences.
- Received internal recognition from leadership for professionalism, teamwork, and commitment to service excellence.
Languages
- English
- Hindi
- Telugu
- Arabic
Certification
- Customer Success Foundations Professional Certificate by ChurnZero from LinkedIn
- Aviation security
- CRM and Joint CRM
- Cabin crew license
Timeline
Cabin Attendant
IndiGo Airlines
07.2022 - Current
Relationship Manager
Edelweiss Tokio Life Insurance
06.2021 - 06.2022
Bachelor of Commerce -
Andhra University
Diploma - Aviation, Hospitality, And Travel Management
Frankfinn
Diploma - Web Designing And Multimedia
Shri YN College
High School Diploma -
Sri Chaitanya Junior College
High School Diploma -
Sri Chaitanya Techno School