Allwyn Abraham Dsouza
Santacruz East
Summary
An out of the box thinker with proven track record of processing, streamlining work flow and creating team work environment to enhance productivity innovatively.
Overview
16
16
years of professional experience
Work History
Operation Senior Manager
Airpay Payment Services Pvt ltd
05.2019 - Current
- Successfully handled 25000 Plus MPOS, Installation of Android A910, D200 Proline, QR, Sound Box for Enterprise & Retail merchant, Distributor acquiring
- Quality check of device & Application upgradation on POS device as per stock received.
- Coordination with Prizm bank for Mid/Tid Activation.
- Configuration of MID/TID on Pos device with Qc & test TXN for Enterprise Merchant
- Registering of Pos device on Pax & Retail portal for Application download & Instant Activation
- Deploy of Normal Pos Device & Push to Pos, QR, surcharge as per Request
- Testing of QR Code, AEPS, HATM for testing TXN on Device & portal.
- AWB generation on Service partner portal, Dispatching & tracking end to end
- Replacement of Pos Devices services provide to Enterprise Merchant
- Updating stock & sending Mail & Mis to concerns Department
- Successfully handled MPOS-A910, D200, Biometric secugen, Fastag, Axis Cdma Cards of Distributor & Retail merchant
- Handling Stock, Quality check, updating Latest Application on device with latest Features & sending for Key Part to It Team, batch wise
- Checking of the success key part by Ma Panel system
- Downloading out the Dispatches Request from System (Vyaapaar & MA panel for Pos A910, D200, Biometric secugen, Fastag
- Uploading Pos Devices serial id in System for Instant Activation
- Registered serial id in System Application Access
- Checking the Key part from MA panel from system
- Checking Latest Application Version Physical & from system
- Whitelisting of POS Device & secugen for AEPS process with Secugen Service partner
- Updating stock & sending Mail & Mis to concerns Department
- Ordering device request mail with Approval send to Finance team
- Checking of the Invoice of Service partner Vodafone, Airtel, DELHIVARY, Secugen & raising to concern team for Payment part
- Dispatching Devices in Bulk to Distributor & Retail as per Offer Plan
- Updating configuration of Mid mapping for Fastag Mid in system
- Coordination with IDFC bank for any concern related to Fastag violation
- Updating stock count for Pos, secugen & Fastag in Vyaapaar portal.
Operation Assistant Manager
Mswipe technologies Pvt Ltd
05.2013 - 05.2019
- Looking after field activity of MPOS installation of merchant acquiring done by AXIS BANK & Aggregator
- Coordinating with PAN India team & DSA team for installation de-installation and break down calls
- Ensuring that the Installation, De-installation & Breakdown calls are attended within the TAT
- Handling 150 field executives directly reporting through various field support vendors
- Successfully handled installation of 50000 MPOS terminal PAN India
- Ensure the TATs & SLAs targets are met within time
- Handling escalations - internal within the organization & external from clients
- Preparing & maintaining MIS report on daily & monthly basis required by Management
- Arranging and Provide training to the field service executive as and when required
- Checking DSA bills and coordinating accounts to get the payments made on time
- Sending various reports to clients on a daily / weekly / monthly basis
- Conducting training session for service engineers / vendors for new products & applications
- Sending Planning Mis to concern Vendors Pan India & Updating status in System
- Maintaining stock inventory and distributing according to the requirement to the regions and sub regions
- Coordinating with the field executive and the development team to install the terminal
Senior Executive Operations
Electra Card Services Pvt Ltd
09.2008 - 05.2013
- Monitoring transactions with debugging logs
- Monitoring day to day switch application
- Working on Back Office Application
- Table and Disk space monitoring
- TXN Report generation with help of SQL
- Monitoring DR Server Synchronization with Production Server
- Providing End Cash reports to vendor
- Monitoring cpu utilization
- Generating PBF Reports
Education
BACHELOR OF COMMERCE - TYB Com
01.2012
Skills
- Team Handling
- Bank Coordination
- Installations
- Configuration MID/TID
- Txn of Pos, Qr, Aeps, Hatm, Sound Box
- Logistics
- Devices Stock
- Mis
- Inventory
- Shipment Tracking
- Checking of Invoices
- PO
- Bills
- Generation of Awb
Accomplishments
Outstanding Teamwork, Electra Card Services Private Limited, 11/01/2011 Certificate.
Timeline
Operation Senior Manager - Airpay Payment Services Pvt ltd
05.2019 - Current
Operation Assistant Manager - Mswipe technologies Pvt Ltd
05.2013 - 05.2019
Senior Executive Operations - Electra Card Services Pvt Ltd
09.2008 - 05.2013
Mahatma Gandhi University - BACHELOR OF COMMERCE, TYB Com
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