Alpesh Sutar
Mumbai
Summary
Experienced professional with over 10 years of combined expertise in Project Management for LOS platforms, User Access Management, Audit and Governance, and Salesforce Business Analysis. Adapt at managing user access protocols, implementing audit and compliance strategies, and driving business optimization through data analysis and system configuration. Strong background in cross-functional collaboration and translating business requirements into actionable solutions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Project Management
Tata Capital Limited
Mumbai
06.2024 - Current
- Collaborated with stakeholders to document business requirements for Salesforce implementation and enhancements.
- Conducted training sessions for users, providing ongoing support for optimal platform usage.
- Oversaw end-to-end API integrations to enhance system connectivity.
- Assisted in troubleshooting issues and managing production support for home loan and LAP services.
- Maintained Master Sync Up between LMS and LOS to ensure data consistency.
- Tracked projects related to change requests and service inquiries, ensuring timely resolution.
IT Project Manager
Tata Capital Limited
Mumbai
04.2019 - 05.2024
- Collaborated with stakeholders to document business requirements for Salesforce implementation and enhancements.
- Analyzed business processes, translating them into system functionality to enhance user experience.
- Configured Salesforce CRM with technical teams, ensuring alignment with business objectives and best practices.
- Conducted training sessions for users, providing ongoing support to maximize platform usage.
- Led data migration and integration efforts between Salesforce and other business systems.
- Resolved issues related to Salesforce functionality through effective troubleshooting techniques.
- Managed UAT testing and business issue resolution to ensure project success.
- Oversaw end-to-end Digital Supply Chain Lending Project and partnerships for corporate finance initiatives.
Audit and Governance Specialist
Tata Capital Limited
Mumbai
02.2017 - 03.2019
- Managed internal audit processes, ensuring compliance with regulatory requirements and company policies.
- Conducted risk assessments and internal audits, identifying areas for improvement and ensuring controls were in place.
- Collaborated with stakeholders across departments to implement governance frameworks and improve overall business processes.
- Developed and maintained audit documentation, including findings, corrective actions, and follow-up procedures.
- Contributed to the development of audit strategies and recommendations for improvements in governance structures.
User Access Management Specialist
Tata Capital Limited
Mumbai
08.2015 - 01.2017
- Managed user access provisioning, de-provisioning, and role-based access control for enterprise applications.
- Ensured compliance with internal and external security policies regarding user access and data protection.
- Collaborated with IT and security teams to implement user access controls, preventing unauthorized access and ensuring data integrity.
- Audited and reviewed user access logs, identifying potential security risks and escalating issues as necessary.
- Led initiatives to improve user onboarding and offboarding processes, reducing errors and enhancing security protocols.
Education
Bachelor of Science - Chemistry
Mumbai University
Mumbai01.2015
Skills
- Business Analyst
- Data Migration
- API Integration
- Internal Audits
- Risk Management
- Compliance
- Process Improvement
- Role-based Access Control (RBAC)
- Jira
- Project Delivery
- Project Life Cycle
Certification
- Certificate in Salesforce Administration
- Certificate in Data Science
- Certificate in Project Management
Impact Projects
- Salesforce Optimization Project, Streamlined the business process for a [specific department], improving customer relationship management and reporting.
- Access Management Initiative, Developed and implemented a centralized user access provisioning system, reducing security risks and improving operational efficiency.
- Audit Framework Development, Contributed to the creation of a comprehensive audit and governance framework, reducing compliance discrepancies by [percentage].
Timeline
IT Project Management
Tata Capital Limited
06.2024 - Current
IT Project Manager
Tata Capital Limited
04.2019 - 05.2024
Audit and Governance Specialist
Tata Capital Limited
02.2017 - 03.2019
User Access Management Specialist
Tata Capital Limited
08.2015 - 01.2017
Bachelor of Science - Chemistry
Mumbai University
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