Alpna Shrivastava
Faridabad
Summary
To participate as a member in a dynamic work environment focused on promoting business growth by providing superior value and service.
Overview
6
6
years of professional experience
Work History
Claim Officer- Supplier Claims
Jaipur Crafts Pvt Ltd.| Vamani Overseas Pvt. Ltd.
Faridabad
11.2019 - Current
- Fetch, analyze, and prepare data of warranty issues on a periodic basis.
- Share claim details along with valid proofs with respective suppliers and ask for money deduction against warranty issues.
- Follow up on emails for claims and probe for early closure.
- Raise debit note after closing claims into general journal using NAVISION.
- Checking of invoice and PI for any discrepancy, and inform accounts payable department.
- Prepare supplier rating report on the basis of claims, sales, and purchase, and share it with higher management quarterly.
- Work as an individual resource for the whole process independently.
- Prepare monthly tracker and share with higher management.
- Direct reporting to higher management, MD.
- Prepare rebate report on the basis of monthly paid invoices, and share the amount with the vendor for reversal.
- Maintain a weekly tracker with pending and closed claim amounts, and share it on OneDrive.
Benefit Associate
Conduent
Gurgaon
07.2018 - 10.2019
- Process calculation type and pension payroll transaction for more than 10 clients in the universal tool, PASS.
- Attend client calls, participate in reliability meetings with clients, and provide insight on the issues.
- Resolve escalated issues.
- Error discussion and report trends analysis for and with the team, so that the targets achieved at the end of the month.
- Suggest and implement a more efficient way to produce quality work with 100% accuracy.
- To ensure that SLA and TAT are met without compromising on production.
Education
Bachelor of Commerce - Accounts
M.D.University
Rohtak07-2014
PG Diploma in Operations - Operation Management
We School
MumbaiSkills
- DRA Certified
- Customer Service
- CRM
- SLA
- KPI
- MS Office, Microsoft Outlook
- Teams Meeting
- Financial Transaction Processing
- Cash Management
- Quality Feedback
- Microsoft Excel
Timeline
Claim Officer- Supplier Claims
Jaipur Crafts Pvt Ltd.| Vamani Overseas Pvt. Ltd.
11.2019 - Current
Benefit Associate
Conduent
07.2018 - 10.2019
Bachelor of Commerce - Accounts
M.D.University
PG Diploma in Operations - Operation Management
We School