Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Projects
Disclaimer
Languages
<Enter your own>
Languages
Timeline
Generic
AMAL SHAIJU

AMAL SHAIJU

Thrikkakara

Summary

Seeking a challenging position in a reputed organization where I can learn new skills, expand my knowledge, and leverage my learnings. To get an opportunity where I can make the best of my potential and contribute to the organization's growth.

To work with a rapidly growing organization with dynamic and challenging environment to achieve goals of organisations with my best effort

Motivated Junior Customer Service Executive with experience in resolving client issues promptly and maintaining high customer satisfaction. Possess strong communication skills, adaptability to changing business needs, and ability to multitask efficiently. Made significant impact by developing strategies that improved overall customer experience.

Overview

2
2
years of professional experience
1
1
Certification

Work History

JR Customer Service Executive

Air India Airport Services
Cochin
2025.05 - Current
  • Assisted customers with inquiries and provided timely support through various channels.
  • Processed customer orders and returns accurately using company systems.

Passenger Service Executive

CELEBI AIRPORT SERVICES INDIA PVT. LTD.
Cochin
2024.01 - 2025.03
  • Assisted passengers with check-in and boarding procedures effectively.

Education

B.com - Finance and Taxation

KMM COLLEGE OF ARTS & SCIENCE
Thrikakkara
01.2023

Diploma - Aviation and Hospitality Management

AERO INSITUTE OF TECHNOLOGY
Kakkanad
01.2023

Diploma - Industrial Electrical Engineering (ITI)

LITTLE FLOWER ENGINEERING INSTITUTE
Kalamassery
2020-04

PLUS TWO -

CARDINAL HIGHER SECONDARY SCHOOL
Thrikakkara
2019-03

SSLC -

MARY MATHA HIGHER SECONDARY SCHOOL
Thrikakkara
2017-03

Skills

  • Customer Service Management
  • Customer Experience
  • Airport Management
  • Team Leadership
  • Airline Management
  • Customer Relationship Management
  • Airport Operations
  • Team Coordination
  • Fire & Safety
  • Customer Satisfaction
  • Project Coordination

Certification

  • Massive open online course on Organic Farming, Mahatma Gandhi University
  • Certificate of Participation, Participated in the Workshop on Airport Operations, CIAL Academy, Cochin International Airport

Hobbies and Interests

  • Travelling
  • Reading Books

Projects

A Study On Brand Awareness Among Customers Of Modern Bread, Special Reference To Thrikkakara Locality Industrial Visit (IV), Cochin International Airport

Disclaimer

I hereby clarify the information provided above is true to my belief and knowledge.

Languages

  • Malayalam
  • English
  • Hindi
  • German

<Enter your own>

  • Father's Name: Shaiju.M.Y
  • Date of Birth: 04/04/01
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Single

Languages

English
First Language
Malayalam
Proficient
C2
Hindi
Elementary
A2
German
Beginner
A1

Timeline

JR Customer Service Executive

Air India Airport Services
2025.05 - Current

Passenger Service Executive

CELEBI AIRPORT SERVICES INDIA PVT. LTD.
2024.01 - 2025.03

B.com - Finance and Taxation

KMM COLLEGE OF ARTS & SCIENCE

Diploma - Aviation and Hospitality Management

AERO INSITUTE OF TECHNOLOGY

Diploma - Industrial Electrical Engineering (ITI)

LITTLE FLOWER ENGINEERING INSTITUTE

PLUS TWO -

CARDINAL HIGHER SECONDARY SCHOOL

SSLC -

MARY MATHA HIGHER SECONDARY SCHOOL
AMAL SHAIJU