Microsoft Windows 7,8 and 10
Aman Singh
Technical Customer Support
Pune,MH
Summary
Knowledgeable and dedicated customer service professional with extensive experience in BPS industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of post-secondary education
4
4
years of professional experience
Work History
Customer Relations Advisor
Tech Mahindra
Pune, India
12.2019 - Current
- Tech Mahindra is well known for providing IT solutions to clients Cross-trained and provided back up for customer service managers.Assessed caller accounts to determine Sales benefits, identify service needs and resolve issues.Delivered excellent customer service, resulting in consistent 97% customer satisfaction rating.Facilitated inter- departmental communication to effectively provide customer support.
- Contact: -Sharmishtha Shinde 9923444887.
Priority Connections Manager
Tata Consultancy Services
Pune, India
06.2018 - 02.2019
- Resolved all the network related problems, improved operations and provided exceptional client support.Worked with Australian customers to understand needs and provide Best in Class service.
Senior Support Engineer
Convergys Corporation
05.2016 - 06.2018
- Convergys s known for its BPS .Removed malware, ransomware and other threats from laptops and desktop systems.Performed root cause analysis and general troubleshooting.Provided Hardware and Software support to US users in 24/7 uptime environment, often working double shifts to maximize the Performance.
Education
Bachelor of Business Administration - undefined
Shiksha Bharti Public School
06.2002 - 06.2012
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Bharti Vidyapeeth University
08.2012 - 08.2015
Skills
CRM
Additional Information
- ACHIEVEMENTS , Certified Dell Technician (09/2016 - 09/2016), PERSONAL PROJECTS , Leadership Quality (08/2014 - 08/2014) Cyber Security Basics (08/2013 - 08/2013)
Software
MAC OS
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Photography
Love to click Shot that can tell you a story by itself and love to do Cat Photography also
Timeline
Customer Relations Advisor
Tech Mahindra
12.2019 - Current
Priority Connections Manager
Tata Consultancy Services
06.2018 - 02.2019
Senior Support Engineer
Convergys Corporation
05.2016 - 06.2018
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Bharti Vidyapeeth University
08.2012 - 08.2015
Bachelor of Business Administration - undefined
Shiksha Bharti Public School
06.2002 - 06.2012
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