Summary
Overview
Work History
Education
Skills
Interests
Timeline
Hi, I’m

Razib Thakur

Customer Service Professional
Mumbai,MH
Razib Thakur

Summary

Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time.

Overview

4
years of professional experience
3
years of post-secondary education
1
Language

Work History

Tech Mahindra Business Services
Mumbai, Maharashtra

Customer Relations Advisor
11.2021 - Current

Job overview

  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems and following up with potential and existing clients.
  • Made customers aware of current and new programs and services.
  • Analyzed and recommended process improvements to reduce complaints and improve customer service throughout organization.

Customer Service Represenative
Mumbai, Maharashtra

Epicentre Technologies Pvt Ltd
09.2018 - 03.2020

Job overview

  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Collaborated with team members to achieve target results.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Created plans and communicated deadlines to complete projects on time.
  • Exceeded goals through effective task prioritization and great work ethic.

Sharekhan By BNP Paribas
Mumbai, Maharashtra

Sales Executive
09.2016 - 03.2018

Job overview

  • Analyzed past sales data and team performance to develop realistic sales goals.
  • Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans.
  • Executed local, regional and national marketing and branding initiatives to drive sales within existing and prospective accounts.

Education

Viva College
Mumbai

Bachelor In Management Studies from International Finance
06.2013 - 04.2016

University Overview

Skills

Sales proficiency

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Interests

Cricket

Vlogging

Professional Gamer

Timeline

Customer Relations Advisor
Tech Mahindra Business Services
11.2021 - Current
Epicentre Technologies Pvt Ltd
Customer Service Represenative
09.2018 - 03.2020
Sales Executive
Sharekhan By BNP Paribas
09.2016 - 03.2018
Viva College
Bachelor In Management Studies from International Finance
06.2013 - 04.2016

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Razib ThakurCustomer Service Professional