Sushant Langore
Customer/ Sales Associate
Pune
Summary
Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time. Experienced sales associate bringing 7+ years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
11
11
years of professional experience
14
14
years of post-secondary education
3
3
Languages
Work History
Customer Relations Advisor
Tech Mahindra Limited.
Pune
10.2021 - Current
- Managed customer relations on ongoing basis to maximize customer retention.
- Educated customers about Product or Service options and processed purchases.
- Liaised between customers and organization with particular focus on working with sales department.
- Made customers aware of current and new programs and services.
Team Manager
Ignitel Private Limited
Pune
12.2019 - 01.2021
- Developed performance measurement strategies, identifying areas for improvement.
- Coordinated team collaboration to share ideas and build best practices.
- Facilitated meetings to communicate team performance goals and results.
- Recruited and trained high-performing team members, maintaining optimized customer service.
- Aligned team goals and objectives with organizational strategy, aiding business growth.
- Delivered regular team meetings for aligned work towards common goals.
Customer Finance Representative
Tech Mahindra Business Services.
Pune
03.2017 - 06.2019
- Discussed financial options with clients and provided informed suggestions.
- Worked with clients and finance companies to find optimal solutions for financing.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
Customer Care Executive
Convergys
Pune
06.2014 - 03.2016
- Coordinated timely responses to online customer communication and researched complex issues.
- Evaluated interactions between associates and customers to assess personnel performance.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Bachelor In Business Administration - Marketing And Advertising
Savitribai Phule Pune University
Pune 03.2015 - 04.2018
12th Standard - Science Education
Marathwada Mitra Mandal College of Science
Pune 03.2013 - 04.2015
Primary And Secondary Education -
Loyola High School
Pune 03.2001 - 04.2010
Skills
Sales proficiency
undefinedTimeline
Customer Relations Advisor
Tech Mahindra Limited.
10.2021 - Current
Team Manager
Ignitel Private Limited
12.2019 - 01.2021
Customer Finance Representative
Tech Mahindra Business Services.
03.2017 - 06.2019
Bachelor In Business Administration - Marketing And Advertising
Savitribai Phule Pune University
03.2015 - 04.2018
Customer Care Executive
Convergys
06.2014 - 03.2016
12th Standard - Science Education
Marathwada Mitra Mandal College of Science
03.2013 - 04.2015
Primary And Secondary Education -
Loyola High School
03.2001 - 04.2010
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