Aman Siwach
Summary
Dynamic Video Analyst with a proven track record at Keystone Security Pvt Ltd, excelling in video content analysis and report development. Adept at leveraging CRM software and complaint resolution skills to enhance customer satisfaction. Recognized for meeting tight deadlines while fostering team collaboration and driving successful project outcomes.
Overview
4
4
years of professional experience
Work History
Video Analyst
Keystone Security Pvt Ltd
Gurugram
11.2024 - Current
- Monitoring the sites of U.S. clients, such as business centers, warehouses, construction sites, and commercial sites.
- Worked with Onview and Hakimo clients of the USA, particularly in the state of California.
- Developed reports on video content for investigative purposes.
- Maintained high levels of accuracy when conducting image exploitation tasks within tight deadlines.
- Met strict deadlines for on-schedule game delivery by leveraging time management, team leadership and task prioritisation skills.
- Collaborated with team members to develop tactics, techniques, and procedures for the successful completion of missions.
- Collaborated with security teams to enhance video analysis techniques.
Senior Customer Service Representative
Concentrix
09.2021 - 08.2024
- Mentored junior team members, contributing to their professional development and overall team success.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Developed solutions-oriented approaches when faced with challenging situations or dissatisfied customers.
- Analyzed customer data to identify trends and opportunities for improving customer satisfaction levels.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
MBA - HR And Marketing
KIIT College of Engineering
Gurugram09-2017
Bachelor of Arts - Political Science
Deshbandhu College
University Of Delhi07-2015
Skills
International Voice support
Digital marketing
CRM software
Video editing
Quality assurance
complaint resolution
Order fulfillment
Escalation management
Customer support
Call center experience
Team collaboration
Business intelligence
KPI analysis
Personal Information
Timeline
Video Analyst
Keystone Security Pvt Ltd
11.2024 - Current
Senior Customer Service Representative
Concentrix
09.2021 - 08.2024
MBA - HR And Marketing
KIIT College of Engineering
Bachelor of Arts - Political Science
Deshbandhu College