Aman Kumar Jha
Branch Head
Gwalior,MP
Summary
Dynamic banking professional with a proven track record at Arohan Financial Services Ltd., driving a 100% increase in branch revenue through innovative sales strategies and exceptional customer relationship management. Skilled in operations management and team supervision, I excel in fostering collaboration and achieving ambitious targets while ensuring compliance and operational efficiency.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Branch Head
Arohan Financial Services Ltd.
11.2025 - Current
- Increased branch revenue by implementing effective sales strategies and maintaining strong customer relationships.
- Increased overall annual sales 100% by incorporating several quality process improvements within branch.
- Streamlined operational processes for improved efficiency and cost reduction.
- Implemented innovative marketing campaigns to expand the branch''s market presence and attract new clients.
- Mentored junior staff members, cultivating a culture of continuous learning and development.
- Enhanced customer satisfaction with responsive service and timely resolution of issues.
- Initiated cross-selling efforts, resulting in increased product penetration among existing customers.
- Maintained accurate records of all transactions, ensuring audit compliance and data integrity.
- Set challenging performance goals for the team, fostering an achievement-oriented culture that drove success across key metrics.
Branch Manager
Esaf Co-operative Ltd BC of Esaf Small Finance Bank
02.2024 - 09.2025
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Consulted customers to boost product sales and services.
Senoir Area Head
Jana Small Finance Bank
02.2021 - 01.2024
- Presented reports on area achievements to senior management, highlighting successes and areas for improvement.
- Collaborated with other departments to ensure smooth operations and communication across the organization.
- Developed and maintained strong relationships with key clients, resulting in increased customer satisfaction and loyalty.
- Increased overall productivity by streamlining processes and implementing new strategies for team management.
- Led a team of professionals to achieve area targets, fostering a collaborative work environment.
Education
Bachelor of Computer Applications - Computer And Information Sciences
MCRPV University Bhopal
Bhopal 04.2001 -
12th - Science
MP State Board
Gwalior, India 04.2001 -
10th - Science
MP State Board
Gwalior 04.2001 -
Skills
Operations management
Sales management
Industry expertise
Compliance management
Decision-making
Team supervision
Cash handling expertise
Friendly
Sales professional
Customer relationships
Operational reports
Proficient in MS office
Banking
Client acquisition
Collections
Customer service
Business development
Timeline
Branch Head
Arohan Financial Services Ltd.
11.2025 - Current
Branch Manager
Esaf Co-operative Ltd BC of Esaf Small Finance Bank
02.2024 - 09.2025
Senoir Area Head
Jana Small Finance Bank
02.2021 - 01.2024
Bachelor of Computer Applications - Computer And Information Sciences
MCRPV University Bhopal
04.2001 -
12th - Science
MP State Board
04.2001 -
10th - Science
MP State Board
04.2001 -