Amarjeet Kumar

Technical Support & Service Operation (Working H.O)

▪ Handled number of calls from BOT & IHMCL projects site to address site engineer and customer
problems and concerns.
▪ Handling Close tolling projects Like Delhi Mumbai Expressway, Trans-Haryana Expressway, Purvanchal
Expressway.
▪ Increased customer satisfaction by resolving Software, Hardware, Network and Database issues.
▪ SQL Database work
▪ Lane Hardware, software troubleshooting, HHM configuration, RFID Reader installation and
maintenance, SSWIM installation and maintenance, AVC Installation and maintenance.
▪ Networking installation and troubleshooting
▪ Communicate with bank for CCH UAT testing and integration work, live plaza issue troubleshooting.
▪ Server installation as per software requirements.
▪ Resolved all types of problems, improved operations and provided exceptional client support.
▪ HHM configuration.
▪ RFID Reader installation and maintenance.

• Installation and configuration of Oracle 19c/12c for ATMS, TMS Server, and Reporting system such as.

TMS/ATMS_Server

• Installation, configuration, and administration of Windows 2008, 2016, and 2022 Server.
• Installing features as required: Oracle 19c, API hosting, dump export/import, and query run, such as add, merge, join, and update.
• Installation of software applications, updating, patching, upgrading, and maintenance of the operating system and antivirus.

Reporting (Tellor) system.

• Assembling a new PC, configuring and installing internal and external modem LAN cards for the internet, and configuring a wireless access point.

Firewall

• Installation and configuration of a firewall security system; troubleshot and resolved firewall software issues. Configure the policy as required.

Toll Management Systems -

Installation, configuration, testing, and maintenance of all TMS equipment, such as,

• (OHLS) Overhead Lane Signal,
• Traffic Light,
• (UFD) User Fare Display,
• Automatic Barrier Gate,
• LPIC (License Plate Incident Capture Camera),
• Violation Light &
• Violation Alarm,
• Automatic Vehicle Counter & Classifier Sensors,
• Smart Card Reader,
• Bar Code Scanner,
• Thermal Printer, and
• Panic Alarm System,
• MBC (Manual Booth Controller),
• AVC (Automatic Vehicle Classification) Unit,
• TLC (Toll Lane Controller),
• WIM Indicator, and Network Switch.

Advanced Traffic Management System.

Installation, configuration, testing, and maintenance of all ATMs equipment, such as.

• VMS (Variable Message Sign),
• VIDS (Video Incident Detection System),
• PTZ (Pan, Tilt, and Zoom),
• MRCS Tower (Mobile Radio Communication System),
• ECB (Emergency Call Box), ATCC (Automatic Traffic Counter and Classifier),
• MDS (Meteorological Data Station),
• CCR (Central Control Room).