Amarjeet Kumar
Summary
Strategic Relationship Manager adept in banking operations with a strong focus on customer service and team leadership. Possess significant experience in managing client relationships, analyzing financial data and improving operational efficiency. Strengths include problem-solving abilities, relationship building skills and proficiency in risk management. Proven success in enhancing customer satisfaction levels, streamlining processes and contributing to business growth.
Overview
2
2
years of professional experience
Work History
Relationship Manager, Banking Operations
ICICI Bank
03.2023 - Current
- Delegated work to staff setting priorities and goals
- Prepared staff work schedules and assigned team members to specific duties
- Used excellent verbal skills to engage customers in conversation and efficiently determine needs and requirements
- Handled customer queries and provided quick and satisfactory resolution in a timely manner
- Developed and implemented operational policies to ensure compliance with safely regulations
- Managed all the operations related work and cash handling.
Education
Bachelor of Science - Science Education
Mithla University
Darbhanga08-2019
Skills
- Employee supervision
- Process improvement
- Operational efficiency
- Service delivery management
- Customer engagement
- Customer retention
- Cash handling
Languages
Spanish
Beginner
A1
Hindi
Beginner
A1
Timeline
Relationship Manager, Banking Operations
ICICI Bank
03.2023 - Current
Bachelor of Science - Science Education
Mithla University