Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Amar Kumar Sharma

Amar Kumar Sharma

Summary

Results-oriented and highly experienced professional with 9 years of expertise in last mile operations within the supply chain industry. Seeking a leadership position where I can utilize my extensive knowledge and proven track record in optimizing logistics processes, managing teams, and achieving operational excellence. Dedicated to delivering exceptional customer service, driving cost savings, and enhancing overall efficiency in last mile delivery.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant Manager

Shadowfax Technology Pvt Ltd
Patna, India
02.2022 - Current
  • Performance Management (Franchise and Self Hub) for Last-Mile Delivery as per client expectation on Operational, Customer, Business metrics.
  • Team Management for over 25+ employee (Direct/In-direct/Dotted-line reporting.
  • Franchise Vendor Management for Network Expansion
  • Geographical Planning for PIN Codes expansion throughout Bihar and Jharkhand.
  • Handling 500+ Rider Partner and 50+ DCs and Franchise for Last-Mile
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Senior Executive

Bluedart Express Ltd
Muzaffarpur, India
06.2021 - 02.2022
  • Performance Management (Franchise and Self Hub) for Last-Mile Delivery as per client expectation on Operational, Customer, Business metrics
  • Team Management for over 15+ employee
  • Handling 200+ Rider Partner and 14 DHs and 3 Franchise for Last Mile.
  • Focus on EDD percentage across locations.
  • Enhanced branch productivity by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations.
  • Increased company growth through collaboration with sales and marketing departments.
  • Identified opportunities to improve business process flows and productivity.

Assistant Manager

Shadowfax Technologies Pvt Ltd
Patna, India
08.2020 - 06.2021
  • Handling Flipkart as a client for their last-mile delivery in supply and operation.
  • Performance Management (Franchise and Self Hub) for Last-Mile Delivery as per client expectation on Operational, Customer, Business metrics.

Fleet Manager

Swiggy
Dhanbad, India
01.2019 - 07.2020
  • To minimize the high SLA during food delivery
  • Drive Maximum logins from the existing fleet to plan for demand.
  • Lineup all orders of respective areas to deliver the order in given time·
  • Increased customer satisfaction by resolving [Order or Service] issues.
  • Team Management for over 5+ employee (Direct)
  • Handling 500+ Delivery Partner in Jharkhand
  • Trained riders to manage time effectively, improving overall performance.

Branch Manager

Ecom Express Pvt Ltd
Patna, India
04.2014 - 08.2018
  • Control Last-mile operation to arrange delivery at the customer's doorstep in given TAT.
  • Maintain all matrices in the concerned branch like Cash tally, Shipment Tally etc.
  • Enhanced branch productivity by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and SOP
  • Assessed employee performance and developed improvement plans.

Education

MBA -

IGNOU
Ranchi
12.2023

Bachelor of Science - Chemistry

Jamuni Lal College
Hajipur
12.2009

Skills

  • Process Improvements
  • Data Management
  • Manpower planning & execution
  • Vendor Management
  • Last-Mile Operation
  • Lean Six Sigma Yellow Belt
  • Strategic planning and execution
  • Operational Improvement
  • Network Expansion

Certification

  • Project Management Online Certificate from Harvard Business School in May 2020
  • Team Management Online Certificate from Harvard Business School in May 2020
  • Lean Six Sigma White Belt Certification from Anexas Europe in May 2021
  • Lean Six Sigma Yellow Belt Certification from Anexas Europe in May 2021

Languages

English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)

Timeline

Assistant Manager

Shadowfax Technology Pvt Ltd
02.2022 - Current

Senior Executive

Bluedart Express Ltd
06.2021 - 02.2022

Assistant Manager

Shadowfax Technologies Pvt Ltd
08.2020 - 06.2021

Fleet Manager

Swiggy
01.2019 - 07.2020

Branch Manager

Ecom Express Pvt Ltd
04.2014 - 08.2018

MBA -

IGNOU

Bachelor of Science - Chemistry

Jamuni Lal College

Similar Profiles

CREATE PROFILE
Amar Kumar Sharma