AMBIKA CHETTRI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills
Overview
9
9
years of professional experience
Work History
Lead Analyst
UK GNA AMERICAN EXPRESS
05.2018 - Current
- Developed and maintained key performance indicators to track progress against goals.
- Processed applications and verified customer information to open new accounts.
- Scanned documents into electronic format for storage in database.
- Verified accuracy and completeness of data on documents.
- Worked offline at times to support business and Processed incoming documents according to established procedures.
Analyst
Merchant Finance
04.2021 - 03.2022
- Researched merchants accounts for any discrepancies or outstanding payments.
- Negotiated payment plans with Merchants to ensure timely repayment of debt.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Resolved complex issues that arose during the collections process.
- Recovered lost revenue by persistently reaching out to customers with past due accounts.
Master Analyst
US GNA
05.2018 - 03.2021
- Monitored customer accounts to detect suspicious activities or fraudulent transactions.
- Conducted in-depth investigations into reported cases of fraud, analyzing financial records and other documents to identify discrepancies.
- Reviewed suspicious activities and identified patterns of fraud through data analysis.
- Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
- Served as primary contact for fraud claim inquiries.
Flight Attendant
Indigo Airline
09.2015 - 10.2017
- Demonstrated safety procedures including use of emergency equipment, evacuation slides, oxygen masks and seat belts to passengers.
- Conducted pre-flight briefings to ensure passenger comfort and safety during flight.
- Assisted passengers with special needs such as elderly or disabled persons in their movement around the cabin area.
- Collected payment from customers for purchased items using credit card machines.
- Completed accurate records of sales transactions made during flights.
- Adhered strictly to airline regulations concerning alcohol consumption onboard aircrafts.
- Dealt with mechanical and passenger emergencies according to standards.
Education
Bachelor of Arts - SOCIOLOGY HONOURS
LORETO CONVENT
DARJEELING04-2014
Skills
- Competitive Analysis
- Key Performance Indicators
- Creativity
- Creativity and Adaptability
- First Aid/CPR
- Networking
- Multitasking
- Team building
- Conflict Resolution
- Strong verbal communication
- Customer-focused
- Decision-Making
- Problem-solving abilities
- Relationship Building
- Public Speaking
- Active Listening
- Attention to Details
Languages
Nepali
First Language
Hindi
Intermediate (B1)
B1
English
Proficient (C2)
C2
Bengali
Beginner
A1
Timeline
Analyst
Merchant Finance
04.2021 - 03.2022
Lead Analyst
UK GNA AMERICAN EXPRESS
05.2018 - Current
Master Analyst
US GNA
05.2018 - 03.2021
Flight Attendant
Indigo Airline
09.2015 - 10.2017
Bachelor of Arts - SOCIOLOGY HONOURS
LORETO CONVENT
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