Ameen Ul Islam M R

As a Catalog Management and Process Optimization Specialist at HCL, I play a crucial role in overseeing and improving catalog processes to ensure data accuracy and operational efficiency. My responsibilities include:

• Leading the SCIF Intake Review process, ensuring seamless data management and operational efficiency.
• Collaborating with cross-functional teams to streamline catalog workflows, resulting in a 20% reduction in SOP steps and enhanced data accuracy.
• Managing catalog updates and contract reviews with a focus on precision, ensuring error-free execution across all tasks.
• Serving as the primary point of contact for stakeholders, facilitating smooth contract completions and aligning catalog processes with business goals.
• Driving continuous improvement initiatives, identifying inefficiencies, and implementing strategic solutions to optimize catalog management operations.
• Analyzing data to generate actionable insights, which are translated into clear recommendations for enhancing catalog processes.

This role has equipped me with extensive experience in catalog management, stakeholder engagement, and process optimization, making me well-suited for SME Catalog Management and managerial positions.

As a Catalog Associate at Amazon, I was responsible for maintaining the accuracy and integrity of product catalogs, ensuring that all product information was up-to-date and accurate. My key responsibilities included:

• Managing a high volume of catalog-related issues, resolving an average of 55 trouble tickets daily to ensure precise and reliable product listings.
• Conducting detailed investigations into catalog discrepancies and inventory issues, identifying root causes, and implementing corrective actions to maintain data accuracy.
• Collaborating with cross-functional teams to align catalog updates with broader business objectives, ensuring that catalog management processes were efficient and customer-centric.
• Handling and resolving escalated catalog issues (andon cords), ensuring prompt and effective solutions that directly improved customer satisfaction.
• Contributing to process improvement initiatives by identifying inefficiencies in catalog management and streamlining workflows to enhance operational efficiency.
• Ensuring the consistency and accuracy of catalog data through meticulous attention to detail and proactive problem-solving.

This role provided me with extensive experience in catalog management, process optimization, and cross-functional collaboration, all of which are directly applicable to SME Catalog Management and managerial positions.

In the role of Sales Executive, I played a pivotal role in the growth and success of the organization by spearheading lead generation and conversion efforts. Primary responsibilities included proactive engagement with procurement officers across diverse industries, providing valuable technical insights about SKF products. Through strategic visits and effective communication, visibility for the company was created, generating a diverse array of leads.

Proactive efforts translated into tangible results as orders were successfully secured from clients, demonstrating the ability to navigate the sales process and cultivate lasting relationships. Leveraging an engineering background, technical expertise was employed to guide clients in choosing the right SKF products tailored to their specific apparatus. This showcased versatility and added significant value to the overall customer experience.