Summary
Overview
Work History
Education
Skills
Certification
Numberofchildren
Personal Information
Languages
Playing Cricket, Watching Movies, etc
Timeline
Generic
Amer Shaikh

Amer Shaikh

Customer Service / Sales Executive
Mumbai

Summary

Dynamic and results-driven professional with over 3 years of experience in customer support and sales.


Proven ability to deliver exceptional customer service and drive sales growth through effective communication, problem-solving, and relationship-building skills.


Adept at managing customer inquiries, resolving issues promptly, and providing tailored solutions to enhance customer satisfaction and loyalty.


Implementing effective sales strategies, and contributing to team success. Highly organized, self-motivated, and committed to continuous learning and improvement.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Business Development Manager

AMPA Orthodontics (Smile Aligners)
12.2022 - Current
  • Cold Calling to the doctors
  • Providing details for smile aligners & Company details
  • Convincing the doctors for free teeth 3D scan
  • Follow up with scan pro & scheduling scan on priorty basis
  • Arranging for free camps & Kiosk at doctor's clinic
  • Internal follow up with operations & account team for payment updation & timely aligners delivery at doctor's clinic
  • Payment collection & providing after sales service.

Inside Sales Executive (Admission Counselor)

Upgrad Education
05.2018 - 06.2019
  • Cold calling on the provided data to undergraduate, graduates, post graduates & working professional
  • Explaining details & benefits about program like Digital marketing, data analytics, Software engineering, BBA, MBA, DBA, B.com, M.com, etc & converting them into sales

Operations Executive

Dun & Bradstreet (Standard Chartered Bank)
05.2018 - 06.2019

Key Responsibilities:


1. Compliance and Documentation:


  • New Sales & Renewal of the existing customer for Business loan.


  • Ensure all sales activities comply with banking regulations and internal policies.


2. Sales Targets and Performance:

Achieve individual and team sales targets for banking products.

Develop and implement strategies to maximize sales performance.

3. Customer Relationship Management:

Build and maintain strong relationships with clients, ensuring high levels of customer satisfaction.

Conduct regular follow-ups and maintain a database of client interactions.

4. Product Knowledge and Promotion:

Stay updated on the bank's product offerings, services, and promotional campaigns.

Educate clients about the features and benefits of various banking products.


5. Team Collaboration:

Work closely with other departments to ensure a seamless client experience.

Participate in team meetings and contribute to collective sales strategies.

6. Client Outreach:

Conduct cold calls, networking, and arranging client visits to generate new business leads.

Education

Master of Commerce (Management) -

University of Mumbai

Bachelor of Commerce - undefined

University of Mumbai

Higher Secondary Certificate (HSC) - undefined

Maharashtra Board

Secondary School Certificate (SSC) - undefined

Maharashtra Board

Skills

  • Communication
  • Time Management
  • Team Work
  • Problem Solving
  • Adaptability
  • Organization
  • Listening

Certification

MSCIT - Maharashtra State - Certificate in Information Technology (2023)

Numberofchildren

2

Personal Information

  • Age: 32
  • Date of Birth: 03/14/1992
  • Marital Status: Married

Languages

English
Hindi
Marathi (Basic)

Playing Cricket, Watching Movies, etc

1. Playing Cricket: Playing cricket is a fantastic way to stay active and enjoy a team sport. It involves batting, bowling, and fielding, and requires strategic thinking, coordination, and physical fitness. Whether playing casually in a local park or competitively in a league, cricket provides an excellent opportunity to develop sportsmanship, and teamwork skills.

2. Watching Movies: Watching movies is a great way to relax and unwind.  It can range from enjoying the latest blockbusters in a theater to streaming classic films at home. It allows individuals to explore different genres, directors, and cultures, broadening their perspective and providing endless entertainment. Movie enthusiasts often engage in discussions, reviews, and even participate in film festivals or communities dedicated to cinema.

3. Researching on YouTube: Researching on YouTube, exploring a vast array of topics through videos. It can be both educational and entertaining, as YouTube offers tutorials, documentaries, vlogs, and more. 

Timeline

Business Development Manager

AMPA Orthodontics (Smile Aligners)
12.2022 - Current

Operations Executive

Dun & Bradstreet (Standard Chartered Bank)
05.2018 - 06.2019

Inside Sales Executive (Admission Counselor)

Upgrad Education
05.2018 - 06.2019

Master of Commerce (Management) -

University of Mumbai

Bachelor of Commerce - undefined

University of Mumbai

Higher Secondary Certificate (HSC) - undefined

Maharashtra Board

Secondary School Certificate (SSC) - undefined

Maharashtra Board
Amer ShaikhCustomer Service / Sales Executive