AMIRTHRAJ EKAMABARAM
CHENNAI
Summary
Dynamic Deputy Manager with expertise in project management, customer relationship management, and B2B engagement. Proven ability to lead teams and drive successful outcomes by aligning customer expectations with strategic initiatives.
Overview
16
16
years of professional experience
Work History
Deputy Manager commercial
IDEX INDIA PVT
CHENNAI
11.2023 - Current
- Coordinated project timelines and deliverables with cross-functional teams.
- Converted sales leads to orders by aligning offers with customer expectations.
- closely working with application team to prepare customer quote.
- Facilitated opening of new accounts to expand client base.
- Engaged with both B2B and B2C customers to address their needs.
- Managed purchase order to payment process, ensuring timely transactions.
Assistant Manager, Customer Service
IDEX INDIA PVT
CHENNAI
11.2021 - 11.2023
- Managed daily customer service operations, ensuring team adherence to company policies for consistent service quality.
- Coordinated team schedules to optimize coverage during peak service hours, enhancing customer satisfaction.
- Monitored service metrics to pinpoint improvement areas, guiding team development initiatives.
- Developed revenue for aftermarket team by establishing new customer accounts.
Senior Executive Customer support
IDEX INDIA PVT
CHENNAI
07.2013 - 11.2021
- Installation, commissioning, and testing of flow meters, including positive displacement models.
- Oversaw installation and commissioning operations for southern region, ensuring timely execution.
- Planned and executed LC Express businesses, managing AMC and CAMC contracts and spare orders to optimize customer support operations.
- Collaborated with supply chain team to address quality-related issues, ensuring product reliability.
- Reviewed monthly revenue plans against actual performance and forecasts to identify trends and inform strategic decisions.
Service Engineer
Toshniwal Hyvac Pvt Ltd
CHENNAI
07.2010 - 07.2013
- Work as a team performer and a person in charge for installation, Commissioning and testing of flow meters like positive displacement, electromagnetic, ultrasonic, Turbine and vortex flow meters, D.P. flow transmitters with process accessories.
- Planning & supervision of manpower at various sites for installation and commissioning of various flow meters all over India.
- Giving Technical Support too many Automation companies for making fully automated loading and unloading system for petroleum products at many oil industries all over India
- And giving technical Support to all our customers by providing P&I diagram and other plan.
- Provided technical support to automation companies for development of fully automated loading and unloading systems for petroleum products across various oil industries in India.
- Planned and supervised manpower at multiple sites for installation and commissioning of various flow meters throughout India.
Education
Post Graduate Diploma - Industrial Automation
NIELIT
Calicut03-2013
Bachelor of Engineering - Instrumentation
RajaRajeswari Engineering College
Chennai12-2010
Skills
- Project management
- Customer relationship management
- B2B engagement
- Market analysis
- Negotiation tactics
- Client retention
- Team leadership
- Problem solving
- Market analysis
Languages
Tamil
Native
Native
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Telugu
Elementary (A2)
A2
Timeline
Deputy Manager commercial
IDEX INDIA PVT
11.2023 - Current
Assistant Manager, Customer Service
IDEX INDIA PVT
11.2021 - 11.2023
Senior Executive Customer support
IDEX INDIA PVT
07.2013 - 11.2021
Service Engineer
Toshniwal Hyvac Pvt Ltd
07.2010 - 07.2013
Post Graduate Diploma - Industrial Automation
NIELIT
Bachelor of Engineering - Instrumentation
RajaRajeswari Engineering College