AMIRTHRAJ EKAMBARAM
Deputy Manager
Ambattur,Tamilnadu
Summary
.
Accomplished Deputy Manager with in-depth experience consistently rising through ranks. Well-versed in Project, costing, sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
3
3
Certifications
3
3
Language
4
4
years of post-secondary education
Work History
Deputy Manager After Market & Commercial
IDEX INDIA PVT LTD
Chennai, Tamil Nadu
11.2023 - Current
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
- Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
- Developed strong relationships with stakeholders to facilitate smooth communication and project completion.
- Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Mentored junior staff members on best practices for project management and team collaboration skills, fostering a supportive work environment.
- Generated repeat business through exceptional customer service.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Asst Manager
IDEX India Pvt Ltd
Chennai, Tamil Nadu
10.2021 - 10.2023
- Developed strong communication and organizational skills through working on group projects.
- Gained strong leadership skills by managing projects from start to finish.
- Delivered services to customer locations within specific timeframes.
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in a team environment.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Organized and detail-oriented with a strong work ethic.
- Provided professional services and support in a dynamic work environment.
Senior Customer Service Executive
M/s IDEX INDIA PVT LTD
Chennai, Tamil Nadu
07.2013 - 10.2021
- Boosted customer retention rates with proactive communication and personalized solutions tailored to individual needs.
- Improved resolution time with effective problem-solving for customer complaints.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Engineer
M/s Toshniwal Hyvac Pvt Ltd
Chennai
06.2010 - 07.2013
- Work as a team performer and also a person in charge for installation, Commissioning and testing of flow meters like positive displacement, electromagnetic, ultrasonic, Turbine and vortex flow meters, D.P flow transmitters with process accessories
- Examine the PC programmable / Field programmable parameters in flow controllers/computers and indicators
- And giving technical Support to all our customers by providing P&I diagram and other plan
- Planning of fabrication work during the erection of process plant, which are under our scope
- Giving Technical Support too many Automation companies for making fully automated loading and unloading system for petroleum products at many oil industries all over India
- Planning & supervision of man power at various sites for installation and commissioning of various flow meters all over India
- Servicing and testing of ball valves, gate valves, plug valves, PV valves & nonreturnable valves.
Education
PG Diploma - Industrial Automation Design
National Institute Of Electronics & Information Tc
Calicut 08.2011 - 03.2012
Electronics and Instrumentation
RajaRajeswari Engineering College -Anna University
Chennai 08.2006 - 01.2010
Skills
Operating systemsundefined
Certification
Liquid Hydrocarbon flow Measurement & Custody Transfer
Timeline
Deputy Manager After Market & Commercial
IDEX INDIA PVT LTD
11.2023 - Current
Liquid Hydrocarbon flow Measurement & Custody Transfer
03-2022
Asst Manager
IDEX India Pvt Ltd
10.2021 - 10.2023
Liquid Hydrocarbon flow Measurement & Custody Transfer
05-2019
Senior Customer Service Executive
M/s IDEX INDIA PVT LTD
07.2013 - 10.2021
PG Diploma - Industrial Automation Design
National Institute Of Electronics & Information Tc
08.2011 - 03.2012
Engineer
M/s Toshniwal Hyvac Pvt Ltd
06.2010 - 07.2013
Electronics and Instrumentation
RajaRajeswari Engineering College -Anna University
08.2006 - 01.2010
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