Amit B Kore
Pune
Summary
Dedicated Process Trainer focused on enhancing team capabilities through tailored training programs. Developed engaging training materials and assessed performance, driving improvements in customer satisfaction and operational efficiency. Committed to fostering a collaborative work atmosphere that maximizes individual and organizational potential.
Overview
4
4
Languages
4
4
years of post-secondary education
16
16
years of professional experience
Work History
Process Trainer
Tata Consultancy Services
Pune
03.2016 - Current
- Trained onshore associates on process knowledge to enhance team capabilities.
- Developed and implemented training programs for new process employees.
- Created training materials for new processes and systems to facilitate employee understanding.
- Delivered engaging training sessions to diverse employee groups.
- Assessed trainee performance and provided constructive feedback.
- Collaborated with subject matter experts to refine training content.
- Streamlined onboarding processes for new hires across departments to improve integration.
- Identifying improvement areas & implementing measures to maximize customer satisfaction levels.
- Developing value added solutions designed to assure achievement of agreed goals.
- Key Result Area: Formulating and implementing business plans for achievement of organizational goal in terms of profitability targets.
- Oversaw daily workload distribution among associates.
Subject Matter Expert
Convergys
02.2014 - 03.2016
- Working as Provided subject matter expertise while walking the floor to resolve real-time issues. walking real-time resolution and feedback.
- Monitored customer satisfaction metrics to assess service quality.
- Guided new agents through training and on-the-job training.
- Managed team performance feedback process.
Transtn Procg Off-Cplx Proc
Mphasis
02.2011 - 12.2012
- Banking UK process:
- Have an Experience of taking Calls.
- Assisted new agents on the floor.
- General Motors ‘GM’ Technical Process:
- Working on Invoices.
- Giving Feedback to the Manager.
- Supervising the Team in the absence of the Manager.
- Jetstar Airlines:
- Managing end to end billing invoice.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
Education
BCOM - First Class
University
Pune 07.2016 - 06.2019
H.S.C - First Class
Maharashtra Board
Pune 06.2009 - 02.2010
S.S.C - Higher Second Class
Maharashtra Board
Pune 06.2006 - 01.2007
Skills
- Employee training
- Process improvement
- Curriculum development
- Performance assessment
- Training program development
- Feedback delivery
- L&D
Languages
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Marathi
Advanced (C1)
C1
Kannada
Elementary (A2)
A2
Personal Interest
- Gaming
- Swimming
- Listening to music
Personal Information
- Gender : Male
- Date of Birth : 21st Jan 1991
- Nationality : Indian
Timeline
BCOM - First Class
University
07.2016 - 06.2019
Process Trainer
Tata Consultancy Services
03.2016 - Current
Subject Matter Expert
Convergys
02.2014 - 03.2016
Transtn Procg Off-Cplx Proc
Mphasis
02.2011 - 12.2012
H.S.C - First Class
Maharashtra Board
06.2009 - 02.2010
S.S.C - Higher Second Class
Maharashtra Board
06.2006 - 01.2007