AMIT GAURAVA
Jaipur
Summary
Skilled in customer service and regulatory compliance, with a proven ability to enhance customer satisfaction through process improvements and effective team collaboration.
Overview
2
2
years of professional experience
Work History
Deputy Manager
AXIS BANK
Jaipur
05.2025 - Current
- Assisted in managing daily branch operations and customer service initiatives.
- Monitored transaction processes to ensure compliance with regulatory standards.
- Implemented process improvements to enhance customer experience and satisfaction.
- Resolved customer inquiries and complaints promptly to maintain service quality.
- Collaborated with management on strategic planning for branch growth initiatives.
- Managed daily operations and coordinated team activities for efficient workflow.
- Analyzed operational data to identify trends and recommend actionable solutions.
- Delegated work to staff, setting priorities and goals.
Assistant Manager
AXIS BANK
Jaipur
05.2023 - 05.2025
- Assisted in managing daily branch operations and customer service initiatives.
- Supported marketing efforts by promoting bank products and services to customers.
- Managed customer service inquiries and complaints in a timely manner.
Education
MBA - Banking And Finance
MANIPAL BFSI
BANGLORE01-2023
Skills
- Customer service
- Process improvement
- Regulatory compliance
- Data analysis
- Strategic planning
- Team management
- Time management
- Effective communication
- Customer relations
- Product branding
Accomplishments
- MDRT QUALIFY IN FEB 2025.
Timeline
Deputy Manager
AXIS BANK
05.2025 - Current
Assistant Manager
AXIS BANK
05.2023 - 05.2025
MBA - Banking And Finance
MANIPAL BFSI
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