AMIT KHATRI
Greater Noida
Summary
Post-Graduate with over 20 years of experience in managing transitions, project management, and operations. Proven ability to build strong stakeholder relationships and drive transformation initiatives. Demonstrated leadership in ideation and change management, delivering results in challenging environments. Expertise in leading transitions across diverse sectors, including property and casualty and healthcare insurance.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Manager
Genpact India Pvt Ltd.
Noida
02.2022 - Current
- Executed third-party platform transitions over 3.5 years in the BPO sector, specialized in P&C insurance.
- Transitioned 20 full-time employees, creating new opportunities within the existing business.
- Developed comprehensive transition plans aligned with company objectives.
- Coordinated project timelines and resources to ensure successful transitions.
- Managed stakeholder communications throughout transition phases.
- Analyzed project risks and established effective mitigation strategies.
- Streamlined documentation processes to increase efficiency during transitions.
- Monitored project milestones and delivered regular status updates to leadership.
- Implemented process improvements that optimized resource allocation and utilization.
- Facilitated training sessions for staff on new tools and operational procedures.
Service Delivery Manager
Optum Global Solutions
Noida
03.2020 - 01.2022
- Managed service delivery operations for diverse healthcare clients, ensuring positive transition outcomes.
- Transitioned 100 FTEs to India in 2019, enhancing operational capacity.
- Conducted proactive project reviews, effectively managing risks, issues, and milestones.
- Identified areas for efficiency improvements, implementing strategic solutions to optimize operations.
- Established strong rapport with key stakeholders to align objectives and expectations.
- Resolved project escalations and conflicts efficiently, maintaining operational continuity.
- Mentored direct reports, fostering professional development and growth within the team.
- Designed transition solutions for new opportunities, collaborating on RFI/RFP responses.
Deputy Manager
Optum Global Solutions
Noida
07.2016 - 02.2020
- Executed end-to-end transitions for US healthcare projects, ensuring successful outcomes.
- Coordinated training schedules with operational requirements and team availability.
- Created process maps and SOPs for transitioned projects, maintaining strict standards.
- Developed new platform and migrated from legacy system to new system.
Assistant Manager
Optum Global Solutions
Noida
11.2011 - 06.2016
- Managed team of 35 FTEs, exceeding daily quality and productivity targets.
- Coached and provided feedback to enhance team performance and career advancement.
- Facilitated quick onboarding for new hires, ensuring immediate productivity.
- Established systems to minimize escalations and ensure prompt responses.
- Ensured compliance with internal policies, external regulations, and information security standards.
- Fostered strong working relationships among staff to promote a positive work environment.
- Monitored attrition rates to align with organizational goals.
Management Trainee
Optum Global Solutions
Noida
04.2010 - 10.2011
- Led a team of 15 in Clinical Services Intake and Fax Notification to ensure SLA execution.
- Received faxes from providers and hospitals for inpatient and outpatient services.
- Validated and generated service request numbers for registered nurses in US.
- Collaborated with RNs to verify decisions and approve hospital admissions for treatment.
- Completed Green Belt project, achieving $124,296.21 savings through TAT reduction.
- Conducted regular team meetings and individual 1x1 sessions for performance evaluation.
- Monitored team performance to maintain high-quality service standards.
Senior Associate
United Health Group (Optum)
Gurgaon
07.2007 - 03.2010
- Prepared and maintained healthcare plans for US customers during installation processes.ss.
- Achieved recognition as Star of the Month multiple times from August 2007 to December 2008.
- Trained two batches of new hires and conducted sessions for existing employees.
- Assisted colleagues with queries, managed stateside emails, and handled inventory calls.
- Conducted Webex training sessions to enhance team knowledge.
- Traveled to client location in USA to deliver on-site training for client team.
Claim Associate
HTMT/Hinduja Global Solutions/Sagility
Bangalore
01.2005 - 06.2007
- Processed healthcare claims for Aetna client efficiently and accurately.
- Released payments for inpatient and outpatient service claims.
- Achieved daily productivity and quality targets consistently.
Education
Post Graduate Diploma - Human Resource Management
SCDL University
PuneBachelor of Computer Applications - Computer and Information Sciences
IGNOU
DELHISkills
- Transition planning and project management
- Stakeholder and risk assessment
- Operational efficiency and documentation
- Change management and budget oversight
- Cross-functional collaboration
Certification
- Certified Project Management Professional from PMI
- Certified Six Sigma Green Belt
- Generative AI overview for project managers from PMI
- Internal auditor from Intertek
- AHM 250 certification
Timeline
Senior Manager
Genpact India Pvt Ltd.
02.2022 - Current
Service Delivery Manager
Optum Global Solutions
03.2020 - 01.2022
Deputy Manager
Optum Global Solutions
07.2016 - 02.2020
Assistant Manager
Optum Global Solutions
11.2011 - 06.2016
Management Trainee
Optum Global Solutions
04.2010 - 10.2011
Senior Associate
United Health Group (Optum)
07.2007 - 03.2010
Claim Associate
HTMT/Hinduja Global Solutions/Sagility
01.2005 - 06.2007
Post Graduate Diploma - Human Resource Management
SCDL University
Bachelor of Computer Applications - Computer and Information Sciences
IGNOU
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