Playing Badminton, Listing Songs, Travelling
Amit Kumar Ray
Bangalore
Summary
Experienced with managing multiple locations and optimising operational processes. Utilises strategic planning to enhance performance and drive results—track record of fostering team collaboration and adapting to business changes.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Cluster Manager
BBB Wellness Pvt Ltd
01.2025 - Current
- Monitored KPIs aligned with financial targets, boosting sales.
- Conducted store managers' performance reviews, set targets, and supported objectives.
- Managed 10 retail outlets' operations, promoting teamwork and professionalism.
- Collaborated with marketing to run successful promotional events.
- Developed sales growth plans across locations, resulting in consistent revenue increases.
- Controlled budgeting and expenses to maintain profitability.
- Recruited, trained, and managed staff performance.
- Executed marketing events and product displays successfully.
- Presented monthly reports outlining strategies for market growth.
- Identified and improved underperforming stores.
- Led training initiatives that enhanced employee skills, knowledge base, and productivity levels across various functions within the organization.
City Operation Manager
MakeO Healthcare Technologies Pvt Ltd
05.2022 - 01.2025
- Led 70+ clinical team delivering quality, cost-effective treatment.
- Improved on-time service from 47.3% to 78.2%; reduced late shows from 23.07% to 9.07%.
- Boosted client rating from 4.6 to 4.9; increased response rate from 37% to 60%.
- Enhanced service delivery efficiency from 44% to 72%.
- Maintained accurate product engineering process records.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Fostered interdepartmental collaboration among city staff, promoting a cohesive working environment for optimal productivity.
Education
B.E. - Mechanical Engineering
DR DY Patil College of Engineering
Pune07.2022
Skills
Operations management
Project & Program Management
Profit & Loss Management
Budget & Cost Management
Resource Allocation
Workforce planning
Product launches
Business Planning & Cost Analysis
Interests
Timeline
Cluster Manager
BBB Wellness Pvt Ltd
01.2025 - Current
City Operation Manager
MakeO Healthcare Technologies Pvt Ltd
05.2022 - 01.2025
B.E. - Mechanical Engineering
DR DY Patil College of Engineering