AMIT SINGH

• Currently working as Customer Success Manager, while joined as Customer Success Consultant.
• Exceeded team’s annual goal of keeping client response rates above agreed SLAs
• Managed team of 4 customer success specialists.
• Handled 21 Clients of different categories.
• Coordinated with Implementation and Product Departments for getting clients transitioned to customer success department. And to get queries/issues resolved raised by team in defined SLAs.

• Domain : HRMS Domain and relevant Projects.
• Platform : HRMS software-DarwinBox,Hsenid,ZingHR LMS software- Disprz Recruitment Software-Klimb Project Description: Have worked on all above mentioned platform for implementation phase till Go live.
• Have technical and functional knowledge from HR point of view for all above software.
• Finding best possible solution to all HR issues and queries and also to automate processes.

ZingHR is a fully developed and automated HRMS modeled developed by Cnergyis InfoTech for their Clients. Majorly used for Payroll management, Attendance and Leave Management, Recruitment, PMS and Tax calculation at high accuracy and proficiency.

• Responsible for Implementation and support of all Clients database environments including development, QA staging, and production of product.
• Increased customer satisfaction by resolving HRMS issues
• Proved successful working within tight deadlines and fast-paced atmosphere
• Supervised work of contracted employees to keep on task for timely completion
• Used Microsoft Word and other software tools to create documents and other communications
• Maintained excellent attendance record, consistently arriving to work on time

• Clients : ADLABS Entertainment Pvt Ltd.
• Domain : HR Domain and relevant Projects.

Project Description: We have worked on recruiting 200 people for the Theme park project named as ADLABS IMAGICA.