Summary
Overview
Work History
Education
Skills
Accomplishments
References
Personal Information
Languages
Languages
Timeline
Generic
Amit Tiwari

Amit Tiwari

Santacruz E

Summary

I have 22+ years of experience across Secured & Unsecured Retail Lending, and my journey has progressed from Credit roles to leading full-scale business P&L.

I’ve managed underwriting, risk, product management, audit, compliance.

My leadership style is based on clarity, coaching, compliance, and consistent execution, ensuring strong portfolio quality, and sustained market growth.

• Expertise in Affordable Housing, Mortgages, Secured & Unsecured loans

• Proven success in large P&L leadership

• Strong understanding of India’s diverse customer segments

• Hands-on ability to improve policy, product, processes, and portfolio quality

• Awards across multiple organizations for excellence in leadership

I can deliver both growth and quality, which is critical for sustainable lending.

  • Expertise in formulating strategies and reaching out to unexplored market segments / customer groups for business expansion.
  • Proven excellence in improving internal controls through identifying significant business risks and making recommendations to management on various operational, and compliance areas.
  • Successfully augmented revenue by zero nonstarter, improved portfolio through expertise due diligence, relationship building, exceptional service follows up combine with qualification in staff training and management to deliver performance.
  • Enhanced organizational reach and market share through combined multi-disciplinary experience; managed key dealers & accounts and maintained a long-term relationship with customers.
  • Experience in Credit Underwriting involving Credit Appraisals, Sanctions and Verification of Documents
  • Expertise in steering the entire cycle of credit administration starting from support in client origination, requirements analysis, preparation of credit proposals while directing customer service functions (documentation, disbursement), revenue generation, and ensuring internal & external compliance.
  • Result-oriented people manager with focus on driving compliance, commitment, high performance and engagement; experience of focusing on delivery of great customer experience both internally & externally.

Highly experienced Zone Leader with proven ability to manage large teams and oversee multiple operations simultaneously. Strengths in strategic planning, team building, and problem resolution have contributed significantly to operational efficiency in previous roles. Demonstrated success in improving productivity, reducing costs, and enhancing overall business performance.

Overview

22
22
years of professional experience

Work History

Zonal Head Affordable Mortgage

IDFC First Bank Ltd.
Mumbai
10.2025 - Current
  • Currently handling a team of 950 team members (Sales) operational out of 3 states with a monthly origination of 120+ crores business within an average ticket size of 18 Lacs at weight yield 14.50%.
  • Build and scale sourcing channels-DSA, builders, connectors, branch sales, and digital partnerships.
  • Identify new geographies, affordable housing pockets, and growth corridors (urban, semi-urban, rural).
  • Establish strategic alliances with developers, employers, and local influencers to boost sourcing.
  • Track KPIs (login-to-sanction, sanction-to-disbursement, productivity, cost-to-income) and drive corrective actions.

National Head Mortgages for Rural Market

IDFC First Bank Ltd.
05.2024 - 09.2025
  • Lead a team of 1950 team members (Sales) operational out of 13+ states with a monthly origination of 300+ crores business within an average ticket size of 11 Lacs at weight yield 16.50%.
  • Delivering top-line and bottom-line revenues for the products portfolio; developing, reviewing, and reporting on the business development strategy in the region, and ensuring strategic objectives are well understood and executed by the team.
  • Piloting complete product management activities in coordination with internal & external departments.
  • Steering efforts in leading product & scheme development as per market requirement.
  • Driving product strategy & vision, roadmaps, requirements prioritization, specification release criteria management, so on.

Zonal Head - Central & North India

IDFC First Bank Ltd.
Ahmedabad
12.2018 - 04.2024
  • Own P&L, disbursements, market share, and growth for Home Loans across North & Central India.
  • Define and execute zonal sales strategy aligned with national goals, focusing on volume, yield, and profitability.
  • Lead, hire, train, and motivate Regional/Area Sales Managers and frontline sales teams; drive performance culture.
  • Identify new geographies, affordable housing pockets, and growth corridors (urban and semi-urban).
  • Work closely with Credit, Operations, Risk, Legal, and Collections to ensure smooth TAT and quality sourcing.

Zonal Business Head - Gujarat & MP

Capital First
05.2016 - 12.2018
  • Managed both Sales and Credit for Affordable Housing for Central India.
  • Obtained sufficient information to assess the creditworthiness of newly proposed & existing customers and ensured that all clients meet the company requirements.
  • Spearheaded customer service operations and ensured strong relationship building & continuous interaction.

Regional Manager Credit - Gujarat

Tata Capital Housing Finance Ltd.
09.2010 - 05.2016
  • Successfully established a new Branch and ensured adherence to compliance requirements.

Manager Credit - Jharkhand & Delhi NCR

HDFC Bank Ltd.
05.2008 - 09.2010
  • Examined relevant documents before sanctioning / disbursing the credit and ensured compliance with organizational credit policies, CIBIL dedupes, and so on.
  • Analysed creditworthiness of clients and took adequate steps to ensure receipt of payments & recovery of bad debts.
  • Evaluated portfolio's transactions and performed pre & post disbursement documents tracking & monitoring of accounts.
  • Assessed various MIS reports like Portfolio MIS, PDD MIS, Business MIS, and so on.
  • Conceptualised risk policies, managed risks & implementing effective mechanism to mitigate the same.
  • Devised guidelines for fraud control, checked segmentation of cases & briefing risk about dangerous segment of sourcing.
  • Designed & implemented systems & procedures to ensure timely availability of business information necessary to facilitate critical decision-making process.
  • Implemented effective risk analysis tools / methodologies for identifying various operating & financial risks involved and taking adequate measures to mitigate the same.
  • Drove improvements on adequacy and effectiveness of management's risk management processes.

Credit Manager - Jharkhand

Centurion Bank of Punjab
01.2007 - 05.2008
  • Interrelated portfolio behaviour to credit delivers; assessed all early warning signals, analysed & linked to credit deficiency, investigated & recorded at Employee / Location Level, and took/ suggested Corrective Action for future.
  • Delivered training to CPA staff about changes in the Advanced Processing Software, System, CIBIL & Policies.
  • Conducted field visits to assess the credibility of customers.
  • Facilitated trainings for Channel Partners, Vendors and Credit Team.

Credit Officer

CitiFinancial Consumer Finance India Ltd.
05.2006 - 01.2007
  • Generated the proposals as per the policy framed & sent the same to Branches within the TAT.
  • Assessed MIS reporting, feedback to collections and Risk on monthly basis for any required Policy amendments.
  • Analysed misleading information & spotted contents that were not available / factual; investigated, corrected & eliminated fraudulent elements.
  • Negotiated payment arrangements with customers having delinquent loans.

Shelter Manager - Gujarat

Citibank
09.2003 - 05.2006
  • Steered focus towards preventing frauds at the very earlier stage of occurrence.
  • Devised Vendor Audit Activity of ARR Audit.
  • Managed CPA Team and delivered training to CPA Staff regarding changes in the Process, System, CIBIL & Policies.

Education

Data Analysis With AI - Data Analysis

B10X
10.2025 - 10.2025

Certification Course - API

IIM Bangalore

Graduate - Information Technology

Manipal University
Manipal

Skills

  • Strategic Planning & Leadership
  • Financial Operations
  • Market Expansion
  • Credit Underwriting
  • Revenue Generation
  • Risk Assessment

Accomplishments

  • IDFC FIRST Bank
  • Capital First
  • Tata Capital Housing Finance Ltd.

References

  • Mr. Sanjay Shukla, MD, NHB
  • Mr. Mahesh Dube, BH, Edelweiss Finance Ltd

Personal Information

Date of Birth: 12/10/81

Languages

  • English
  • Gujarati
  • Hindi
  • English
  • Gujarati

Languages

Hindi
First Language
English
Upper Intermediate
B2
Gujarati
Intermediate
B1

Timeline

Zonal Head Affordable Mortgage

IDFC First Bank Ltd.
10.2025 - Current

Data Analysis With AI - Data Analysis

B10X
10.2025 - 10.2025

National Head Mortgages for Rural Market

IDFC First Bank Ltd.
05.2024 - 09.2025

Zonal Head - Central & North India

IDFC First Bank Ltd.
12.2018 - 04.2024

Zonal Business Head - Gujarat & MP

Capital First
05.2016 - 12.2018

Regional Manager Credit - Gujarat

Tata Capital Housing Finance Ltd.
09.2010 - 05.2016

Manager Credit - Jharkhand & Delhi NCR

HDFC Bank Ltd.
05.2008 - 09.2010

Credit Manager - Jharkhand

Centurion Bank of Punjab
01.2007 - 05.2008

Credit Officer

CitiFinancial Consumer Finance India Ltd.
05.2006 - 01.2007

Shelter Manager - Gujarat

Citibank
09.2003 - 05.2006

Certification Course - API

IIM Bangalore

Graduate - Information Technology

Manipal University
Amit Tiwari