Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amit Yadav

Indore

Summary

I began my professional journey withe teleperformance and possess a total of five years' experience in the BPO industry. My initial role was with Flipkart Customer Support, where I worked for two years. Following this, I joined Myntra, contributing approximately 14 months to the Chat Support process, which was later phased out. Subsequently, I returned to Flipkart as an Account Manager, a role I held for approximately one year. My responsibilities included managing seller accounts on Flipkart, assisting in boosting sales, providing information on trending products, and analysing competitor listings. Most recently, I have been involved in an international US-based blended campaign, where I was responsible for managing merchant accounts related to processing customer grocery orders.

Overview

7
7
years of professional experience

Work History

Customer support executive

Taskus
Indore
02.2025 - 05.2026
  • Most recently, I was involved in an international US-based blended campaign, where I was responsible for managing merchant accounts related to processing customer grocery orders.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Account Manager, Inside Sales

Teleperformance
Indore
01.2024 - 12.2024
  • Managed client accounts to ensure satisfaction and retention.
  • Collaborated with sales team to develop effective strategies and solutions.
  • Conducted product demonstrations to educate clients on features and benefits.
  • Identified areas for improvement in the sales process and developed solutions accordingly.
  • Reviewed competitors' offerings, pricing structures, and marketing tactics.
  • Resolved customer disputes or complaints in a timely manner.

Customer support executive

Intelenet Global service's
Indore
12.2018 - 03.2020
  • Assisted customers with inquiries and product concerns through various communication channels.
  • Resolved customer complaints efficiently while maintaining a professional demeanor.
  • Utilized CRM systems to track customer interactions and service requests.

Education

Sarvepalli Radhakrishnan University
Bhopal, India

Skills

  • Problem solving
  • Ability to work under pressure
  • Belive in team work
  • Flexibility
  • Adaptability

Timeline

Customer support executive

Taskus
02.2025 - 05.2026

Account Manager, Inside Sales

Teleperformance
01.2024 - 12.2024

Customer support executive

Intelenet Global service's
12.2018 - 03.2020

Sarvepalli Radhakrishnan University
Amit Yadav