AMIT KUMAR SHARMA
CLUSTER MANAGER
NORTH 24 PARGANAS
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
3
3
Languages
Work History
Cluster Manager
Wow Momo Food Private Limited
03.2011 - Current
- Maintained compliance with company policies, industry regulations, and best practices across all departments in the cluster.
- Identified potential risks or issues related to business continuity early on through proactive monitoring measures allowing for swift resolutions before escalation occurred.
- Established strong relationships with key stakeholders through regular meetings, reports, and presentations on cluster progress.
- Increased customer satisfaction by addressing client concerns promptly and implementing appropriate solutions.
- Led training initiatives that enhanced employee skills, knowledge base, and productivity levels across various functions within the organization.
- Enhanced cluster profitability with cost-effective budget management and resource allocation strategies.
- Achieved higher team performance by implementing effective coaching and mentoring strategies for cluster staff.
Asst Restaurant Manager
Tea Junction
04.2009 - 03.2010
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Expanded restaurant''s reputation for exceptional service by consistently exceeding customer expectations through attentive care.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Streamlined the ordering process for increased efficiency, leading to improved customer service.
- Evaluated operational procedures for efficiency improvements while maintaining the highest standards of guest experience excellence.
Senior Team Member
Cafe Coffee Day
01.2007 - 05.2008
- Mentored junior team members, fostering professional growth and career advancement opportunities.
- Strengthened team cohesion by organizing regular team-building activities and fostering open communication channels.
- Optimized resource utilization within the team by monitoring workload distribution, identifying bottlenecks, and reallocating resources as needed for maximum efficiency.
- Played a pivotal role in the successful completion of high-priority projects by effectively managing resources and delegating tasks.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
- Facilitated smooth handoffs between shifts by communicating pertinent information regarding outstanding tasks or issues requiring immediate attention from incoming team members or managers.
- Contributed to restaurant''s reputation for excellent food quality by adhering to strict food safety guidelines during preparation processes.
Education
High School Diploma -
ANANDA MARG HIGH SCHOOL
SILIGURI 04.2001 -
Skills
Product Launches
undefinedTimeline
Cluster Manager
Wow Momo Food Private Limited
03.2011 - Current
Asst Restaurant Manager
Tea Junction
04.2009 - 03.2010
Senior Team Member
Cafe Coffee Day
01.2007 - 05.2008
High School Diploma -
ANANDA MARG HIGH SCHOOL
04.2001 -
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