MOHD AFROZ KHAN
Hyderabad
Summary
Strategic and results-oriented professional with a strong background in front-end operations, team leadership, and B2B sales, focused on driving revenue growth, operational efficiency, and maintaining market leadership.
Overview
8
8
years of professional experience
Work History
Cluster manager
10.2023 - Current
- Oversee and optimize front-end operations, ensuring seamless customer interactions and operational efficiency
- Lead and mentor a high-performing team of front-end staff, driving engagement and aligning their performance with business objectives
- Design and execute comprehensive product and retail training programs to maximize staff proficiency and service excellence
- Manage end-to-end stock control, including inventory oversight and logistics coordination to ensure timely stock movement across locations
- Uphold brand integrity by maintaining visual merchandising (VM) standards in accordance with SOPs, ensuring a consistent and compelling in-store experience
- Drive B2B sales for South and West India, spearheading strategic initiatives across top channels to achieve and maintain a leading position against competitors
- Continuously align operational execution with business targets, ensuring adaptability to evolving market conditions and company requirements
SM Trainee
Kimirica
02.2023 - 09.2023
- Developed and implemented daily strategies to drive business growth.
- Analyzed key performance indicators to ensure team met targets.
- Trained and developed team members in soft skills to enhance customer service quality.
- Created comprehensive reports and data visualizations for head office communication.
- Managed and controlled inventory, ensuring timely replenishment and fulfillment of stock requirements.
Team Leader Trainee
Guess India Pvt Ltd
02.2023 - 09.2023
- Planned and directed daily store operations, ensuring efficient workflow and high standards.
- Developed strategies to enhance customer service, boost store sales, and increase profitability.
- Resolved customer complaints promptly, ensuring quick and efficient service to meet customer needs.
Store Manager Trainee
Hidesign
02.2019 - 02.2023
Sales Associate
Canon India Pvt Ltd
07.2017 - 12.2018
Education
MPC -
01.2019
Mechanical Engineer -
03.2017
SSC Board of Secondary -
01.2011
Skills
- Operations management
- Product launches
- Workforce planning
- Multitasking capacity
- Customer relations
- Hiring and training
- Strategic planning
Hobbies and Interests
- Cricket
- Badminton
- Netflixing
- Surfing on social media
Languages
- Hindi
- English
- Urdu
Accomplishments
- Received "Special Recognition by GMR Hyderabad Airport" for Highest sale in critical year 2020-2021
Affiliations
I was honored with "Special Recognition by GMR Hyderabad Airport," and my article was featured in their inaugural magazine edition, ASMAAN, for demonstrating unwavering support to customers during the critical Covid year of 2020-2021 by providing essential safety supplies.
Timeline
Cluster manager
10.2023 - Current
SM Trainee
Kimirica
02.2023 - 09.2023
Team Leader Trainee
Guess India Pvt Ltd
02.2023 - 09.2023
Store Manager Trainee
Hidesign
02.2019 - 02.2023
Sales Associate
Canon India Pvt Ltd
07.2017 - 12.2018
MPC -
Mechanical Engineer -
SSC Board of Secondary -
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