AMITKUMAR BIPINBHAI LAD
Senior Manager - Operations
Surat
Summary
Versatile Senior Manager specializing in managing operations and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information.
Forward-thinking Senior Manager adept at managing teams of 30 employees with 10 direct reports to accomplish challenging objectives. Imparts clear vision to guide cohesive, high-performing teams.
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Senior Manager
OTIS Elevator Company (India ) Ltd
Surat
04.2019 - Current
- · Responsible for business and Operational matters involving sales, Installation of elevators, escalators, and maintenance, to fulfill company’s Vision, Plan / Objectives and Goals.
- · Forecasting and target setting for self and for direct repartee's.
- Developing and increasing customer database and identifying and maintaining rapport with key persons in major customer organizations Market survey
- · Conduct monthly operations Review involving key executives / employees at the are to evolve plan / objectives Vs. actual and initiate corrective actions as necessary.
- Monitor productivity of all personnel falling under area
- Support EH&S efforts of the department and ensure implementation of EH&S Management systems and other local standards.
- · Incorporate EH&S into Business Decision making process, achieve EH&S goals as outlined in the annual plan.
- Provide safe working condition for all employees in the region.
- The company has set specific limits and objectives to ensure highest standards of ethics and to function as good corporate citizens in all the geographical area where operations and business are conducted.
- Prospect, build, and maintain customer relationships; achieve or exceed sales objectives; serve as technical sales consultant to customers in the assigned territory.
- Ensure flawless execution of each project by completing on schedule, within budget, and meets all technical & safety standards, regulatory compliance requirements, and customer expectations
- Coordinate all contract activities from the project award stage to completion of the elevator and escalator installation and provide a progress review of projects to ensure that contract documents are consistent with the required scope of the project
- Proactively communicate with multiple representatives including general contractors, owners, building managers, architects and designers, State and Local authorities and regulatory agencies concerning project design, preparations, and scheduling of installation for the equipment
- Ability to work closely with the internal sales staff, construction superintendents, and senior leadership to ensure a successful project from both the financial and customer perspectives
- Perform construction process duties including managing billing, consultant and contractors’ payments, processing RFIs and optimizing change order opportunities, as well as maximizing project cash coverage
- Accurately interpret construction contractual documents and contract modifications to determine cost of such change
- Read and review architectural and structural drawings
- Accurately analyze situations and assist in developing contingencies for estimates
- Conceptualize and implement Service maintenance systems and processes.
- Target setting and achievement in line with the annual plans/objectives.
- Guidance/support to Service Supervisors to improve their area efficiency.
- Conceptualize methods for reduction in callbacks and monitor effectiveness of methods.
- Conceptualize systems and methods for reduction of annualized hours per unit and better inventory control.
- Business plan forecast & manpower planning.
- Regular meetings with Field Supervisors for business review.
- Attending Safety awareness meets, participate in Toolbox Talks to enhance safety awareness among employees and field partners.
- Generate monthly management report on Service Activities.
- Meet major customers for customer excellence, grievance handling and non-price visits in general.
- Responsible to foster culture of safety & high standard of ethical behavior through regular participation in TBT’s, Connect Sessions, Learn & Live & safety stand-down days. Ensure culture of high ethical awareness and behavior through being visible and vocal with employees on the importance of compliance with the Code of Ethics and all applicable laws.
- Ensure 100% WWJSSS implementation.
- · Must demonstrate appropriate leadership skills including but not limited to effective communication, analytical ability, problem solving, tactical prowess and business acumen
Manager
OTIS Elevator Company (India ) Ltd
Surat
04.2019 - 03.2019
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved marketing to attract new customers and promote business.
- Improved safety procedures to create safe working conditions for workers.
- Controlled costs to keep business operating within budget and increase profits.
- Managed and motivated employees to be productive and engaged in work.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Assistant Manager
OTIS Elevator Company ( India ) Ltd
Surat
04.2014 - 03.2016
- Techno- Commercial responsibility for Service Business of South Gujarat Area.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
- Recommended products to customers, thoroughly explaining details.
- Researched and identified solutions to technical problems.
- Helped streamline repair processes and update procedures for support action consistency.
- Developed and implemented preventive maintenance procedures.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Customer Service Executive
OTIS Elevator Company ( India ) Ltd
Surat
01.2006 - 03.2013
- Techno- Commercial responsibility for Service Business of South Gujarat Area.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
- Recommended products to customers, thoroughly explaining details.
- Researched and identified solutions to technical problems.
- Helped streamline repair processes and update procedures for support action consistency.
- Developed and implemented preventive maintenance procedures.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Education
EDUCATION - undefined
Gujarat Technical Board
Bachelor of Business - Operation Management
Sikkim Manipal University
07.2012 - 08.2015
Post Graduation Diploma - Business Administration
Narsee Munjee Institute of Management Studies
Mumbai 06.2019 - 04.2021
Skills
Documentation and reporting
Accomplishments
Statue Of Unity - The World's Tallest Statue - Project .
- Successfully managed and completed entire Project execution in record time despite of site as well as geographical challenges ,
- Achieved recocgnization in sense of I Appreciate & Extra mile Awards for execution with accuracy and efficiency from Senior Management .
- Supervised team of 40 staff members.
- Collaborated with team of 40 in the development of SOU .
Statue Of Unity - The World's Tallest Statue - Operations.
- Successfully Managing Operations of SOU based on customer requirements since 2018 without break down .
- Weekly Preventive and Predictive Maintenance Scheduled implemented .
- Record breaking passenger traffic handling at site on daily basis .
- Successfully managing VVIP events like PM Visit , Central Ministerial programs , WHO Events organized by Central Government , State Government's events etc. since year 2018 .
- I Appreciate & Extra Mile Awards received multiple times to best performances of operations .
Marriott's projects at Vadodara .
- Successfully secure Marriott's units with all specific requirements of features as per Marriott's operating standards .
- Executed Marriott's units with quality and accuracy with all specific features operational .
- Become first Supplier amongst all Marriott's Supplier to complete Marriott's handing over inspection in first attempt only .
Awards .
- I Appreciate Awards - Multiple times for extra ordinary performances on monthly basis .
- Extra Mile Awards - Multiple times for Best Performances as Branch and Individual performance .
- Superstar Awards - Multiple times for Individual contributions to organization .
Timeline
Post Graduation Diploma - Business Administration
Narsee Munjee Institute of Management Studies
06.2019 - 04.2021
Senior Manager
OTIS Elevator Company (India ) Ltd
04.2019 - Current
Manager
OTIS Elevator Company (India ) Ltd
04.2019 - 03.2019
Assistant Manager
OTIS Elevator Company ( India ) Ltd
04.2014 - 03.2016
Bachelor of Business - Operation Management
Sikkim Manipal University
07.2012 - 08.2015
Customer Service Executive
OTIS Elevator Company ( India ) Ltd
01.2006 - 03.2013
EDUCATION - undefined
Gujarat Technical Board
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