Ammu Abraham

· Assisted Independent Software Vendors (ISVs) in comprehending and effectively utilizing available security tools, resources, and documentation.
· Verified that ISVs provide functional, fully configured, end-to-end test environments for security review by validating credentials, exploring offerings, examining packages, reviewing external apps, and evaluating documentation.
· Conducted thorough security reviews of applications submitted to the Salesforce AppExchange platform.
· Evaluated the security posture of applications to ensure compliance with Salesforce security standards and best practices.
· Collaborated with app developers to address security vulnerabilities and implement necessary security controls.
· Analyzed security reports and accompanying documentation submitted to identify any potential issues and ensure completeness.
· Engaged with ISVs as needed in cases of missing or incomplete items to facilitate readiness for testing by the Salesforce Security Assurance Team.
· Worked in tandem with a wide variety of internal stakeholders to constantly ensure partner success.
· Worked closely with cross-functional teams to improve security processes and procedures.

• TECHNICAL & OPERATIONAL RESPONSIBILITIES
• · Acted as primary point of contact for client personnel regarding IT Returns, promptly resolving tax compliance queries.
• · Managed diverse engagements and client portfolios across Vancouver, Montreal, and Toronto, overseeing assignee populations ranging from 50 to 2000+.
• · Provided critical back room support, establishing streamlined operational frameworks.
• · Addressed client queries within specified turnaround times, ensuring timely responses via calls and emails.
• · Ensured quality control for Canadian and US individual tax returns, meeting project requirements before client delivery.
• · Coordinated with onshore, offshore teams, and multiple Deloitte offices.
• · Liaised with US and Canadian tax authorities on behalf of clients to resolve tax-related issues.
• · Upheld Service Level Agreements, delivering effective and prompt client service.
• · Assisted engagement teams with workload management and represented individual clients in discussions with CRA and IRS.
• · Managed monthly billing processes, prepared invoices, and facilitated sign-offs.
• · Prepared authorization lists and assisted support teams with engagement letters and Inter-firm Work Referral Forms (IWRF).

MANAGERIAL RESPONSIBILITIES

• Counseled and mentored junior team members and provided constructive and timely feedback on how to capitalize on their strengths and improve areas that require development.
• • Overseeing privacy regulations and confidentiality of sensitive information. Sharing IT returns / tax notices through encrypted non-tracking methods and signing them off before being shared to concerned stakeholders.
• • Facilitating training sessions to juniors on various business process, procedures and in house technology used such as Mobility Management and Global Advantage.
• • Actively involved with resourcing or reallocation of teams.
• • Supervising and managing team by allocating and delegating tasks and their timely review before final
• submission.
• • Volunteered for being part of Deloitte’s “Buddy program” which focuses on rendering guidance and assistance to newly hired employees to accustom to team.

• Processed vendor invoices, ensuring accuracy of company's accounts payable reports and contacted vendors regarding unpaid invoices
• Monitored payments and expenditures, resolved invoice discrepancies while maintaining general ledger, and generated monthly financial reports
• Daily Review, Reporting, updating on status of calls from assigned database
• Arrange meeting with potential leads and assist in conversion of leads to deals
• Routed qualified opportunities to appropriate sales executives for further development and closure.