
Detail-oriented Business Support / MIS Analyst with 1+ year of experience supporting business operations, internal systems, and process-driven reporting in a high-volume environment. Proven ability to raise and track requests in internal systems, maintain process documentation, ensure strict adherence to SOPs, and deliver accurate outputs within defined SLAs. Strong proficiency in Excel, documentation, validation controls, and stakeholder coordination, with experience working under pressure and managing multiple priorities.
Business Support & Operations Management
Request Management & Tracking
SOP Adherence & Process Controls
MIS Reporting & Data Validation
Onboarding / Offboarding Support
SLA Monitoring & Escalation Handling
Internal Systems & Documentation
Client Service & Stakeholder Coordination
Process Improvement & Productivity Enhancement