AMOL SALVE

Currently Working as a Sr. Area Manager Salaried Mumbai Team for handling Sal Flow

Collections in Bucket x.

Taking Monthly Reviews of RO and their team on their working and directing them with solution

Coordinating with Collection agencies and Dca Daily.

Calling up Meeting of DCA Monthly for refreshment training on COC and ways for avoiding

Escalations and to follow Compliance parameters.

Planning Capacity every Month on Next month’s Expected Volume and hiring FOS accordingly

Handling MIS and keeping proper track of performance and calculations to achieve month-end targets

Making Competitive environment by running Monthly RO and DCA Contest .

Providing details and resolving queries of the DCA.

Attending to walk-in customers, resolving their queries and complaints, and collecting payments from them.

· Also handling Hubcon call centers with 10-12 callers in call center.

·Having Base Target 96.70%, in which we are achieving minimum 97.00% every month.

We initiate resolution on team’s official issues and guide them for better productivity.

Due to team’s healthy environment, team has started achieving its targets since last two years without a single month gap/

Taking care that each team member will earn highest slab of incentive so that team environment is healthy.

Forecasting next month's allocation on the basis on trend and we hire manpower accordingly.

Working as a Sr. Retail Debt Management Officer for handling Credit Cards Collections

for Hdfc Bank Bucket 0.

Coordinating with Outsourced Collection agencies.

Handling MIS and keeping a proper track of payments collected.

Providing details and resolving queries of Agencies.

Attending to walk-in customers, resolving their queries and complaints, and collecting payments from them.

them.

Delivering the monthly targets given by the company.

Closing the customer service issues.