Detail-oriented Collections Manager familiar with regulatory and legal guidelines addressing collections procedures. Establishes effective department workflow and maximizes employee compliance, productivity and success in resolving payment issues.
Handling Hard Bucket Portfolio from 2 To 4 Bucket
Handling 550 Contracts
Team handling in 9 Branches
Maintain Forward Flow under 5%
OD reversal
Roll Back of OD contracts
Normalisation of OD contracts
Revenue AFC collection
MIS circulate to team
Review of Bottom performer
Field visit in critical cases
Branch visit
Handling 500 contract in soft bucket vertical from 0 to 2 Bucket.
Visit in customer location for collection.
Maintain CD to CD
Focuses on 1 + age.
Maintain “0” Aging cases.
Reversal of NPA case.
Afc collection.
Support system to region, Regional managers on Regular basis by developing, analysis & interpreting Data.
Coordination with Branches for NPA, Income, Business, Stock & others daily basis & as required.
Provide the all type of MIS to Regional Office & Branches as & when needed.
Analyzing branch performance against last year performance, portfolio health, bucket reversal, exe. Performance.
Overall stock management for branches (updating, coordination with branches, providing the reports, planning to liquidation with RM.
Tracked the waiver approval of the branches & follow up with branches for waiver request
Prepare the ppt for all divisional Managers for meeting as quarterly, half yearly and annual meeting. Analyzing Division Vertical wise performance of against last year performance, portfolio health, bucket reversal, exe. Performance.
Solve the distributor & Retailer Queries.
Retailer base transfer.
Customer queries solve in front desk.
Circulate daily MIS To Zonal Manager, ACM, TSM.
Circulate daily Stock Report, activation Report to Distributor.
Handling the kms document center.
Document verification.
Order process of Sim Rcv and data card handset of dehradun zone and generate the invoice in oracle.
3G CORDINATOR (IDEA CELLULER LTD.)
Demonstration for the 3 G Services, Data & device Compatibility.
Handholding the subscriber for activation or Trouble shooting of the 3 G services at Service Centre.
Tracking of the customer walk-in for the query of the 3 G Services.
Daily Sharing of report to Zonal Lead.
Responsible for distribution & dispatches of Handsets, Sim Cards, Prepaid Cards, Recharge Coupon to the different locations of Uttaranchal , Franchises, Marketing Association Distributors and control over them.
Check the vendor bills (STN/POP & SIM RCV invoices) & Taking the responsibility of bill payment of Vendors.
Making Material Receipt Report for all material for whole Uttaranchal.
Responsible for distribution & dispatches of marketing materials to different location of Uttaranchal Distributors, Pace outlet, Franchises, Idea Stores & over them.
Responsible for sale of Handsets Stock, Sim Cards Stock, Prepaid Cards Stock, Recharge Coupons Stock for Uttaranchal circle and control over them.
Control & maintaining of records related to incoming & outgoing material
Responsible for negotiation with courier & control over them.
Visit in Distributors office for resolve the problems which come from vendor & Courier agency.
Settled the distributor claim of Damage and lost RCV.
3rd April 1987