Summary
Overview
Work History
Education
Skills
Languages
D.O.B
Timeline
Generic
Kailash Pant

Kailash Pant

Dehradun

Summary

Detail-oriented Collections Manager familiar with regulatory and legal guidelines addressing collections procedures. Establishes effective department workflow and maximizes employee compliance, productivity and success in resolving payment issues.

Overview

14
14
years of professional experience

Work History

Area Collection Manager

Mahindra And Mahindra Financial Services Ltd.
07.2021 - Current

Handling Hard Bucket Portfolio from 2 To 4 Bucket

Handling 550 Contracts

Team handling in 9 Branches

Maintain Forward Flow under 5%

OD reversal

Roll Back of OD contracts

Normalisation of OD contracts

Revenue AFC collection

MIS circulate to team

Review of Bottom performer

Field visit in critical cases

Branch visit

Collection Executive

Mahindra And Mahindra Financial Services Ltd
10.2018 - 06.2021

Handling 500 contract in soft bucket vertical from 0 to 2 Bucket.

Visit in customer location for collection.

Maintain CD to CD

Focuses on 1 + age.

Maintain “0” Aging cases.

Reversal of NPA case.

Afc collection.

MIS Coordinator

Mahindra And Mahindra Financial Services Ltd
07.2015 - 09.2018


Support system to region, Regional managers on Regular basis by developing, analysis & interpreting Data.

Coordination with Branches for NPA, Income, Business, Stock & others daily basis & as required.


Provide the all type of MIS to Regional Office & Branches as & when needed.

Analyzing branch performance against last year performance, portfolio health, bucket reversal, exe. Performance.


Overall stock management for branches (updating, coordination with branches, providing the reports, planning to liquidation with RM.


Tracked the waiver approval of the branches & follow up with branches for waiver request


Prepare the ppt for all divisional Managers for meeting as quarterly, half yearly and annual meeting. Analyzing Division Vertical wise performance of against last year performance, portfolio health, bucket reversal, exe. Performance.

Back Office Executive, Ware House Incharge

Idea Cellular Ltd
08.2010 - 06.2015

Solve the distributor & Retailer Queries.

Retailer base transfer.


Customer queries solve in front desk.

Circulate daily MIS To Zonal Manager, ACM, TSM.

Circulate daily Stock Report, activation Report to Distributor.


Handling the kms document center.

Document verification.


Order process of Sim Rcv and data card handset of dehradun zone and generate the invoice in oracle.


3G CORDINATOR (IDEA CELLULER LTD.)

Demonstration for the 3 G Services, Data & device Compatibility.


Handholding the subscriber for activation or Trouble shooting of the 3 G services at Service Centre.


Tracking of the customer walk-in for the query of the 3 G Services.

Daily Sharing of report to Zonal Lead.


Responsible for distribution & dispatches of Handsets, Sim Cards, Prepaid Cards, Recharge Coupon to the different locations of Uttaranchal , Franchises, Marketing Association Distributors and control over them.


Check the vendor bills (STN/POP & SIM RCV invoices) & Taking the responsibility of bill payment of Vendors.


Making Material Receipt Report for all material for whole Uttaranchal.

Responsible for distribution & dispatches of marketing materials to different location of Uttaranchal Distributors, Pace outlet, Franchises, Idea Stores & over them.

Responsible for sale of Handsets Stock, Sim Cards Stock, Prepaid Cards Stock, Recharge Coupons Stock for Uttaranchal circle and control over them.


Control & maintaining of records related to incoming & outgoing material

Responsible for negotiation with courier & control over them.


Visit in Distributors office for resolve the problems which come from vendor & Courier agency.


Settled the distributor claim of Damage and lost RCV.

Education

Graduation -

DAV PG College Dehradun
Dehradun
03.2010

12th -

DAV Inter College
Dehradun
03.2006

10th -

Gandhi Inter College Dehradun
Dehradun
03.2004

Skills

  • Advanced computer skills
  • Employee Retention
  • Performance Improvement
  • Analytical Reasoning
  • Performance Tracking
  • Report Preparation
  • Negotiation and Resolution
  • Work Planning and Prioritization
  • Problem Identification
  • Microsoft Office
  • Customer Service Management
  • Past due balance management
  • Portfolio Management
  • Debt recovery expertise

Languages

English
Beginner (A1)
Hindi
Beginner (A1)

D.O.B

3rd April 1987

Timeline

Area Collection Manager

Mahindra And Mahindra Financial Services Ltd.
07.2021 - Current

Collection Executive

Mahindra And Mahindra Financial Services Ltd
10.2018 - 06.2021

MIS Coordinator

Mahindra And Mahindra Financial Services Ltd
07.2015 - 09.2018

Back Office Executive, Ware House Incharge

Idea Cellular Ltd
08.2010 - 06.2015

Graduation -

DAV PG College Dehradun

12th -

DAV Inter College

10th -

Gandhi Inter College Dehradun
Kailash Pant