Good
Amol Sontakke
Hyderabad,TG
Summary
Dynamic Desktop Support Engineer with a proven track record at Excel It Services Pvt Ltd, excelling in hardware diagnostics and IT security management. Adept at resolving complex issues and enhancing user experience through effective communication and advanced troubleshooting. Committed to maintaining optimal system performance and delivering exceptional end-user support.
Competent Desktop support Enginner well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns.
Overview
16
16
years of professional experience
Work History
Desktop Support Engineer
Excel It Services Pvt Ltd
11.2024 - Current
- Designed computer hardware components and peripheral devices.
- Consulted with network engineering staff to evaluate hardware and software requirements for new system development.
- Investigated hardware product issues involving materials and software and devised solutions.
- Met regularly with clients to discuss project specifications and milestones and provide updates on progress.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Desktop Support Engineer
Frontier Business Systems Private
02.2024 - 08.2024
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Configured hardware, devices, and software to set up work stations for employees.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Walked individuals through basic troubleshooting tasks.
System Administrator
Shivam Medisoft Pvt Ltd
08.2023 - 02.2024
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Provisioned new software and hardware for use, following established security policies.
- Managed onboarding and offboarding of employees.
- Worked with users to determine areas of technology in need of improved usability.
- Completed reports detailing network and systems performance and downtime issues.
Customer Support Engineer
Simtronics Pvt Ltd
01.2010 - 01.2010
- Promoted purchase of service contracts and warranties by detailing benefits of each to customers.
- Used remote diagnostic tools to identify sources of certain customer issues.
- Took ownership of issues and set proper and realistic expectations to deliver prompt solutions.
- Trained customers to use and maintain equipment to reduce service issues.
Education
Master of Science - Software Engineering
Mgm College of Cs And It
Nanded, India06-2016
Bachelor of Science - Computer
Yeshwant Mahavidyalaya
Nanded06-2013
No Degree - Genral
Sanjay Gandi Vidyalaya
Nanded, India05-2008
No Degree - Physical Sciences
Pragati Mahavidyalaya
Hyderabad06-2007
Skills
- Application installations
- End user support
- Hardware diagnostics
- Software installation
- User request coordination
- IT security management
- Remote diagnostics
- Asset management
- Operating systems
- Hardware and software upgrades
- Troubleshooting and Diagnostics
- Windows operating system
- Local area networking
- Troubleshooting and diagnosis
- Hardware installation
- Advanced troubleshooting
- Technical support expertise
- Issue resolution
- System administration
Software
Languages
Marathi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
reading books
The secret
Timeline
Desktop Support Engineer
Excel It Services Pvt Ltd
11.2024 - Current
Desktop Support Engineer
Frontier Business Systems Private
02.2024 - 08.2024
System Administrator
Shivam Medisoft Pvt Ltd
08.2023 - 02.2024
Customer Support Engineer
Simtronics Pvt Ltd
01.2010 - 01.2010
Master of Science - Software Engineering
Mgm College of Cs And It
Bachelor of Science - Computer
Yeshwant Mahavidyalaya
No Degree - Genral
Sanjay Gandi Vidyalaya
No Degree - Physical Sciences
Pragati Mahavidyalaya