Amulya Khanna
Delivery Manager | Operations Consultant
Summary
Solution-driven professional with over 10 years of experience in strategic planning, business and systems requirements, user acceptance testing, end-user training and operational excellence in multiple industries. Accomplished in building high-performing teams and making data backed decisions, ensuring growth at all levels.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
1
1
Certificate
Quote
Design is not just what it looks like and feels like. Design is how it works.
Steve Jobs
Work History
Delivery Manager
Zephirum Research Pvt. Ltd.
Mar.2021 - Current
- Spearheaded a client-centric solution by conducting interviews and designing prototypes, resulting in a 9% yearly cost reduction. Led from ideation to UAT, crafting user stories with precise acceptance criteria, and ensured seamless training and handover
- Achieved a 95% implementation success rate by facilitating tailored onboarding for diverse clientele, aligning product solutions to distinct business needs. Enhanced product adoption and client satisfaction, managed tasks via Jira, and meticulously documented processes in Confluence.
- Reduced the processing time per time by 20% by designing and implementing automation enhancements based on elicited requirements and using lean principles to remove waste, setting up new benchmark for the process
- Designed dashboards in Tableau, providing real-time insights into trader performance, compliance, and trends. This innovation, born from meticulous data transformation and prototyping, became integral to sales pitches, contributing to the acquisition of two new clients.
- Served as a key strategic advisor to the senior management, facilitating critical decision-making processes that fostered sustainable business growth and optimization
- Developed a performance evaluation framework, establishing OKRs for every business vertical and allocating KRAs to individual associates, ensuring transparent communication of expectations and facilitating performance assessments
AVP - Research Operations
Tracxn Technologies
Bengaluru
Aug.2018 - Sep.2020
- Enhanced the overall quality of investment research in energy and retail sectors with a team of 18 associates by taking multiple quality improvement initiatives, leading to reduced budgeting cost for the department
- Developed a data logging system using design thinking, reducing the overall TAT by 30%
- Developed competitive landscape reports by exploring the financial profile, patents and technological trends for the companies in the project which helped the investors to gauge new investment opportunities
QA Engineer
Suzlon Global Services Ltd.
Jun.2015 - Apr.2016
- Administered all quality-related activities for Gujarat State and recommended key improvement areas for achieving the company's targets with the deployment of new processes for capturing all non-conformities in the system
- Team member for a Six Sigma project related to slip rings failure
Site In Charge
Wind World Inda Ltd.
Jun.2011 - May.2015
- Led a team of 25 people for the smooth functioning of the site thus maximizing power generation
Education
Advance Management Program For Corporate Leaders -
IIM Indore
Nov.2022 - Current
MBA - Business Analytics
School of Inspired Leadership
Apr.2017 - Apr.2018
Electrical Engineering -
Gurukula Kangri University
Aug.2006 - Jun.2010
Skills
Strategic planning
Project Management
Process Excellence
JIRA
Microsoft Office
Operations Management
Design Thinking
Business Analysis
Problem Solving
SQL
GoLang
Dashboarding
Certification
Lean Six Sigma Green Belt
Timeline
Advance Management Program For Corporate Leaders -
IIM Indore
Nov.2022 - Current
Delivery Manager
Zephirum Research Pvt. Ltd.
Mar.2021 - Current
Lean Six Sigma Green Belt
08-2020
AVP - Research Operations
Tracxn Technologies
Aug.2018 - Sep.2020
MBA - Business Analytics
School of Inspired Leadership
Apr.2017 - Apr.2018
QA Engineer
Suzlon Global Services Ltd.
Jun.2015 - Apr.2016
Site In Charge
Wind World Inda Ltd.
Jun.2011 - May.2015
Electrical Engineering -
Gurukula Kangri University
Aug.2006 - Jun.2010