ANAGHA DARWATKAR
Pune
Summary
Dynamic Software Support Executive at Qodenext India Private Limited with a proven track record in optimizing SQL job performance and enhancing user satisfaction through effective troubleshooting. Expertise in root cause analysis and customer service, leading to customized solutions that align with business objectives. Successfully ensured seamless software deployment and user training, contributing to overall operational efficiency.
Overview
2
2
years of professional experience
Work History
Software Support Executive
Qodenext India Private Limited
Pune
03.2023 - Current
- Supported end users experiencing software application issues.
- Debugged stored processes and optimized performance of SQL jobs.
- Acquired working knowledge of Microsoft 365 tools like Excel, Word, Outlook.
- Direct collaboration with top-tier technical experts to address advanced problems.
- Troubleshoot and resolve software bugs or system errors
- Assist in the installation, configuration, and deployment of software updates, or patches.
- Respond to user queries via different channels (e.g., phone, email, chat).
- Document common problems and solutions for knowledge base or FAQs
- Analyze application performance, detect bottlenecks, and work on optimization
- Track and manage software support tickets in a ticketing system (e.g., Service now)
- Maintain the configuration management plan and Establish configuration baselines
- System Installation: Ensure the correct installation and configuration of software, hardware, or other systems
- Customization: Customize the solution to meet specific business requirements, ensuring it aligns with the organization's processes and goals
- Training: Provide training to end-users and other stakeholders, ensuring they understand how to use the new system or solution
- Formulated detailed schedules for effective planning and execution.
Education
Master of Science - Computer Science
SHARAD COLLEGE OF ARTS,SCIENCE AND COMMERCE
PUNE08-2022
Bachelor of Science - Computer Science
PVG's COLLEGE OF SCIENCE
PUNE07-2020
Skills
- Software Proficiency
- Databases
- Root Cause Analysis
- Log Analysis
- ServiceNow ticketing
- Customer service
Languages
- English
- Marathi
- Hindi
Personal Information
Date of Birth: 04/10/1999
Timeline
Software Support Executive
Qodenext India Private Limited
03.2023 - Current
Master of Science - Computer Science
SHARAD COLLEGE OF ARTS,SCIENCE AND COMMERCE
Bachelor of Science - Computer Science
PVG's COLLEGE OF SCIENCE
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