Anamika Shukla

• Manage QA processes to ensure data accuracy and integrity in working capital operations.
• Resolve hard copy discrepancies and perform RBI data rectification using advanced Excel techniques.
• Specialized in data rectification as part of the DMS centralized operations team, ensuring process efficiency.

Gold Loans and Customer Service:

• Led gold loan disbursements and managed end-to-end customer service.
• Conducted quality Check (QC) for B2B/B2C.
• Earned the GEM award for outstanding service in sales and contributed to training with vernacular language recordings for gold loan auctions.(Bajaj Illume Portal)
• Earned the GEM award for 3-in-1 App Testing.

Customer Handling and Loan Disbursement

• Oversaw customer handling and disbursement processes for farm loans, 2-wheeler loans, and commercial vehicle loans.
• Ensured seamless loan disbursement operations and resolved client issues promptly.