Anamika Shukla
Deputy Unit Manager
Pune
Summary
Driven by a passion for enhancing operational efficiency, I excelled at Bajaj Finance, mastering data analysis and process optimization. Recognized for outstanding service and problem-solving skills, I leveraged advanced Excel and Power BI to ensure data integrity, significantly improving working capital operations. My leadership in quality assurance and customer support consistently drove process improvements.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Deputy Unit Manager (Centralized Operations)
Bajaj Finance
12.2022 - Current
- Manage QA processes to ensure data accuracy and integrity in working capital operations.
- Resolve hard copy discrepancies and perform RBI data rectification using advanced Excel techniques.
- Specialized in data rectification as part of the DMS centralized operations team, ensuring process efficiency.
Branch Operations Manager
Bajaj Finance
01.2019 - 12.2022
Gold Loans and Customer Service:
- Led gold loan disbursements and managed end-to-end customer service.
- Conducted quality Check (QC) for B2B/B2C.
- Earned the GEM award for outstanding service in sales and contributed to training with vernacular language recordings for gold loan auctions.(Bajaj Illume Portal)
- Earned the GEM award for 3-in-1 App Testing.
Operations Manager
L&T Financial Services
06.2015 - 12.2018
Customer Handling and Loan Disbursement
- Oversaw customer handling and disbursement processes for farm loans, 2-wheeler loans, and commercial vehicle loans.
- Ensured seamless loan disbursement operations and resolved client issues promptly.
Education
MBA - Data Science
Great Lakes Institute of Management
Gurgaon, India 04.2001 -
BBA - Finance
Dr Hari Singh Gaur University
Sagar 04.2001 -
Skills
Technical Skills:
Data Analysis: Advanced Excel, Python, Tableau, Power BI, Machine Learning, Data Visualization
Operations Management :
Quality Assurance, Process Optimization, Data Management, DMS, RBI Compliance,Data Rectification,Customer Service & Support
Soft Skills:
Communication, Problem-Solving, Team Leadership, Process Improvement
Certifications :
Advanced Excel Certification
Power BI Certification
Languages
English
Upper intermediate (B2)
Certification
Advanced Excel Certification * Power BI Certification
Interests
Data Science and Analytics: Enthusiastic about emerging trends and technologies
Finance Innovations: Keen on the evolution of financial technologies
Travel and Culture: Passionate about exploring new cultures and destinations
Personal Development: Committed to lifelong learning and self-improvement
Reading Book
Skill development books
Timeline
Advanced Excel Certification * Power BI Certification
05-2024
Deputy Unit Manager (Centralized Operations)
Bajaj Finance
12.2022 - Current
Branch Operations Manager
Bajaj Finance
01.2019 - 12.2022
Operations Manager
L&T Financial Services
06.2015 - 12.2018
MBA - Data Science
Great Lakes Institute of Management
04.2001 -
BBA - Finance
Dr Hari Singh Gaur University
04.2001 -