A dynamic professional with 16.10 years of rich multi-cultural and global experience in Business Operations / Revenue Expansion with the Retail, Hospitality as well as Food & Beverage sectors encompassing business of store /hotels /restaurants. Adept in creating business development procedures, service standards, operational policies and guidelines for maintaining quality & hygiene quality standards with clear understanding & experience of operating each of the designated units as a separate profit center. Strong business acumen with an ability to execute a wide range of strategies to establish market presence and increase revenues and profitability for Retail Business. Proven abilities in sourcing Retail Business, brand building, & communication, marketing, conducting various F&B launches and establishing strong primary and secondary network for the same. Deftness in spearheading the development & implementation of key procurement strategies / contingency plans and ensuring that strategies & plans are aligned with production requirements. Profound sensitivity to multinational cultures & consumer behavior with skills in interacting with customers from different nationalities, meeting their requirements through efficient customer handling skills & molding plans according to their feedbacks. Developed competency in developing SOPs as well as establishing a performance-driven culture that ensures accountability and personal ownership, training the juniors & developing service standards & operational policies for business excellence.
Operations management