ANAND G S
TRIVANDRUM ,INDIA
Summary
Motivated professional demonstrating strengths in customer relationship management and consultative selling. Adapts to diverse roles through effective problem-solving and strategic planning. Eager to contribute and support team objectives in a dynamic environment.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
KIA EXPERIENCE CONSULTANT
INCHEON KIA
TRIVANDRUM , INDIA
09.2024 - I currently work here
- Collaborated with team members to achieve target results.
- Engaged with customers to better understand needs and deliver excellent service.
- Developed excellent working knowledge of industry trends and improvements in processes.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
Relationship Manager
POPULAR NEXA
TRIVANDRUM
01.2023 - 09.2024
- Scheduled, arranged and attended meetings with customers to maintain trusting and long-lasting relationships.
- Addressed and resolved customer complaints in efficient, effective and timely manner.
- Generated new business by executing strategic campaigns and proactively cold calling customers.
- Maintained client correspondence, preferences and sales on CRM systems for sales and marketing purposes.
- Maximised sales opportunities by determining and standardising best practices.
Business Development Executive
AGTE
TRIVANDRUM
12.2022 - 12.2023
- Developed business growth plans by identifying key clients, critical targets and priority service lines.
- Negotiated contracts with new clients, securing profitable deals and expanding the company's client base.
- Identified cross-selling opportunities through ongoing customer needs analysis.
- Delivered performance updates, quarterly business reviews and planning meetings.
- Enhanced target market reach through tactical social media advertising.
- Prepared reports and presentations detailing business development activities and outlining new initiatives.
- Created short-term and long-term goals for business team to achieve objectives.
MANAGEMENT SALES EXECUTIVE
ASIANET SATELLITE COMMUNICATION PVT LTD
TRIVANDRUM
09.2020 - 11.2021
- Managed customer relationships through consultative sales techniques to attain individual sales goals.
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Coordinated sales efforts with marketing teams to increase profits.
- Showcased product features and benefits to drive sales.
- Provided exceptional after-sales support, addressing any customer concerns and fostering loyalty.
Education
Bachelor of Science - HOSPITALITY AND HOTEL ADMINISTRATION
ORIENTAL SCHOOL OF HOTEL MANAGEMENT
WAYANAD 06.2015 - 03.2019
Master of Business Administration - TRAVEL AND TOURISM
KERALA UNIVERSITY
TRIVANDRUM 06.2019 - 08.2021
Skills
- Customer relationship management
- Consultative selling
- Contract negotiation
- Customer needs analysis
- Problem solving
- Communication skills
- Strategic planning
Languages
English
Proficient
C2
Malayalam
Proficient
C2
Hindi
Upper intermediate
B2
Tamil
Upper intermediate
B2
Certification
- BEST PERFORMER OF THE MONTH DECEMBER
- BEST PERFORMER OF THE MONTH NOVEMBER
- IMPACT KEC CERTIFICATION
Interests
- PLAYING CRICKET
- WATCHING MOVIES
- LISTENING MUSIC
Timeline
KIA EXPERIENCE CONSULTANT
INCHEON KIA
09.2024 - I currently work here
Relationship Manager
POPULAR NEXA
01.2023 - 09.2024
Business Development Executive
AGTE
12.2022 - 12.2023
MANAGEMENT SALES EXECUTIVE
ASIANET SATELLITE COMMUNICATION PVT LTD
09.2020 - 11.2021
Master of Business Administration - TRAVEL AND TOURISM
KERALA UNIVERSITY
06.2019 - 08.2021
Bachelor of Science - HOSPITALITY AND HOTEL ADMINISTRATION
ORIENTAL SCHOOL OF HOTEL MANAGEMENT
06.2015 - 03.2019