ANAND KUMAR

Job profile at Collabera Technologies, BNP Paribas Bank project :

• Facilitating Scrum framework – Vision, sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
• Collaborate with the Product Owner, to understand the PBI and providing guidance to the team whenever necessary.
• Coaching teams in Agile practices and providing necessary training to create positive mindset to Agile methodologies.
• Anticipate impediments that would be an hindrance to team delivery and remove the impediments.
• Driving Scrum team progress to overcome obstacles and realize success throughout life of each sprint.
• Coaching team cohesion and overcoming impediments /hurdles to increase productivity..
• Evaluating product progress at each iteration
• Responsible to manage backlog and successful delivery of functionalities in the scrum cycles.
• Proactively identifying and finding ways to resolve issues and prevent distractions to keep projects on track.
• Managing and motivating project teams to promote collaboration and keep members on-task and productive.

Job Profile at Wipro, Woolworths project :

• Facilitating Scrum framework – Vision, sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
• Collaborate with the Product Owner, to understand the PBI and providing guidance to the team whenever necessary.
• Coaching teams in Agile practices and providing necessary training to create positive mindset to Agile methodologies.
• Anticipate impediments that would be an hindrance to team delivery and remove the impediments.
• Driving Scrum team progress to overcome obstacles and realize success throughout life of each sprint.
• Coaching team cohesion and overcoming impediments /hurdles to increase productivity..
• Evaluating product progress at each iteration
• Responsible to manage backlog and successful delivery of functionalities in the scrum cycles.
• Proactively identifying and finding ways to resolve issues and prevent distractions to keep projects on track.
• Managing and motivating project teams to promote collaboration and keep members on-task and productive.

Job Profile at Wipro, CHI project :

• Review and hosting change advisory board / emergency change advisory meeting.
• Audit of change records for compliance Identify all process gaps with respect to change management and provide best solutions.

Job Profile at TCS, Depository Trust Clearing Corporation Project:

• Established ITIL process document for incident, problem and change management
• Leading Incident/Problem/Change management team.
• Identification and application of ITIL-based Service Management process and best practices.
• Coordinating of process team with technical teams and other stake holders for smoother services Performing process audits and sharing analysis with management.
• Identifying of process gaps and working towards resolution in coordination with customer.
• Updating process documents and training technical towers for ITIL based environment.
• Preparation and publishing of governance reports.

Job profile at TCS, General Motors project :

• Owning incident in bridge effectively as well as throughout life-cycle till it is resolved
• Recording and classification of received Incidents and take immediate effort in order to restore failed IT Service as quickly as possible
• Keeping business informed about their Incidents' status at agreed intervals Following the escalation matrix as per standards (functionally and hierarchically)
• Owning incident in bridge effectively as well as throughout life cycle till it is resolved
• Identifying root cause of underlying problem and driving on corrective and preventive actions.
• Have been instrumental in implementing multiple Sip's to reduce incidents there by reducing overall incident percentage by 15%

Job Profile at WNS, AVIVA project :

• Providing L2 support for all desktop, network, laptops, wireless devices and printers for business users
• Coordinating with major incident team on resolution and to analyze root cause of incident.
• Validation and provisioning of access across entities for business users.

Job profile at Sutherland, Symantec project :

• Handle inbound and outbound calls related to desktop, laptop, printers and antivirus support for global customers.