Experienced with team leadership, operational management, and strategic planning. Utilizes organizational skills to enhance workflow and efficiency. Track record of fostering team collaboration and achieving business objectives.
Overview
4
4
years of professional experience
Work History
Deputy Manager
Axis Bank
05.2024 - Current
Processing of salary of different corporate client within TAT with appropriate solutions
Work with vendor to optimize process flow
Responsible for workflow coordinator queue management and eod control
Provide transactional processing support for respective product
Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
Provide training to new joined employee
Handled branch quarries, request and provide resolutions real time basis
Highlight employee /system technical issue to respective authorithy and resolved it within stipulated time
Assistant Manager
Axis Bank
09.2021 - 04.2024
Handled customer service request received from branches and update it timely related to Salary label creation, account closure remittance through DD, NEFT
Perform the dual role of maker and checker independently with great attention to details
Handled financial activity related to stale DD cancellation or revalidation, back value dated td opening/renewal, salary migration
Handled lien and freeze marking and removal activity
Processing of DEAF account activation and closure request of customer within TAT
Issuance of cheque book and REKYC of customer at central level
Handled minor to major conversion process, updation of POA Holder details