ANANYA CHOUDHURY

• Create customer engagement plans based on market behavior and competition targeting areas where the potential is high, and the turnaround of customer is less
• Responsible for Increase of After Sales Service and thereby increased customer market share
• Responsible for workshop loading and achieving defined targets by number of job orders and service volumes
• Responsible for processing & executing spare parts orders from dealerships.
• Ensure customer satisfaction through quality and timeliness of work done for customers
• Maximize customer loyalty and retention, by ensuring that customers receive constant care and attention
• Ensure spare parts availability as well as to maintain stock inventory at dealerships.
• Organize service camps to increase service market share and monitor the efficacy of the service camps centrally with respect to delta revenues to the dealer and MONTRA ELECTRIC.
• Contribute to the development of a strategic business plan for spare parts including market watch, channel partner visits, dealer visits and competitor information
• Ensure effective closing of customer complaints within the agreed timeline, feedback handling and resolution Onsite
• Lead Product Quality Reporting including collecting Pre-Delivery Inspection feedback from distributors and warranty claim parts audit
• Create attractive schemes which will cover the target customer to attempt a service visit to the workshop
• Intimate customers about benefits on availing services like Roadside Assistance, insurance renewal, Annual maintenance contractcs.
• Provide tips to customers daily on additional care of the E3W and its maintenance
• Support the company on understanding current service customers' profile and expectations
• Provide spare parts management support to the Channel Partners and supportive interaction with factory team
• Ensure New Model Service Readiness via Service Training, Initial Parts Kit (planning & procurement), Tools & Equipment's for new models etc.

· Create customer engagement plans based on market behavior and competition targeting areas where the potential is high, and the turnaround of customer is less

· Responsible for Increase of After Sales Service and thereby increased customer market share

· Responsible for workshop loading and achieving defined targets by number of job orders and service volumes

· Responsible for processing & executing spare parts orders from dealerships.

· Ensure customer satisfaction through quality and timeliness of work done for customers

· Maximize customer loyalty and retention, by ensuring that customers receive constant care and attention

· Ensure spare parts availability as well as to maintain stock inventory at dealerships.

· Publish customer engagement events organized by KINETIC GREEN to customers well in advance to increase the hype in the market

· Organize service camps to increase service market share and monitor the efficacy of the service camps centrally with respect to delta revenues to the dealer and KINETIC GREEN.

· Intimate customers about benefits on availing services like Roadside Assistance, insurance renewal, Annual maintenance contracts of KG well in advance

· Provide tips to customers daily on additional care of the E2W and its maintenance

· Support the company on understanding current service customers' profile and expectations

· Provide spare parts management support to the Channel Partners and supportive interaction with factory team

· Ensure New Model Service Readiness via Service Training, Initial Parts Kit (planning & procurement), Tools & Equipment's for new models etc.

• Given a role of Profitability champions for entire NORTHEAST for initial pitching and establishment of Pro 6000 series in targeted pockets.
• Handling Assam & Northeast for Sales of Pro 6000 range of New Gen vehicles from VE Commercial Vehicles.
• Worked extensively in the states of Assam, Arunachal Pradesh, Meghalaya, Mizoram & Manipur with strategic accounts in Market Load, Powdered Cement & Ash, Quarry and Crushers.
• Also Ensuring Eicher Live Connections (GPS Navigation) in all Pro 6000 Series & Pro 8000 Series Vehicles.
• Working on customer satisfaction with all related issues (pre & post sales) Service issues etc.
• Giving Training to customer as well as driver about Next Generation Vehicles.
• Working on FE Establishment in all vehicles of NE Region (PRO 6000 Series).
• Special Inspection and Data Collection on Engine & Mileage.
• Doing Route analyzing and Operational Study for Targeted Customer.
• Giving Product Knowledge about vehicle.

• Responsible for Increase of after sales service and thereby increased customer market share
• Improve customer satisfaction levels across service touch points-Ensure prompt, polite and efficient contact with potential and existing customers
• Responsible for workshop loading and achieving defined targets by number of job orders and service volumes
• Plan and implement service-related initiatives to increase post warranty service market share
• Monitor dealer performance (on service issues) on a regular basis to ensure maintenance of standards
• Implement corrective initiatives to improve performance on service standards
• Ensure smooth functioning of all service aspects of dealer management including handling of dealer issues, settlement of claims and expenses, recall activities and dealer capacity planning
• Collect and analyze technical data on warranty returns from the field to provide feedback
• Customer Retention Activities - free service camps, customer meet & initial quality survey etc.
• To fulfill customer desire as well as to achieve satisfaction
• Customer complaint: resolution of all complaints-written / verbal complaints within the set deadlines
• Preparation of reports like field technical information report / timely dispatch of reports by dealer etc.
• Ensure that a high customer satisfaction index (CSI) rating is maintained in dealerships in the specified region
• Ensure sufficient availability of spares at dealer point and also responsible for increasing its sales.

• Provided sales forecasts for product sales opportunities within assigned accounts.
• Identified sales opportunities by assessing environment and devising and implementing winning strategy.
• Designed and delivered product training for clients.
• Identified and supported resale opportunities to achieve sales plans.