Anarpita Maiti
Kolkata
Summary
Enthusiastic and resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
7
7
years of professional experience
Work History
Assistant Manager
BANDHAN BANK
01.2022 - Current
- Collected and analyzed data on loan defaulter customers
- Negotiated loan settlements, achieving the minimum possible settlement amounts
- Coordinated with various departments to ensure compliance and effective communication during settlements
- Compiled, analyzed, and presented MIS reports to provide valuable insights for decision-making
- Maintained accurate and up-to-date records, ensuring data integrity
- Identified trends and anomalies to support strategic planning and operational improvements
- Manage and prepare accurate remittance reports
- Ensure timely processing and reconciliation of remittances
- Ensured timely processing and reconciliation of remittances
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Analyzed business performance data and forecasted business results for upper management.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Created reports on sales trends, inventory levels, and financial data.
- Collaborated with management on developing strategic plans for achieving business goals.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Coordinated with other departments to ensure smooth flow of operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Produced thorough, accurate and timely reports of project activities.
- Communicated regularly with customers to gain insights into their needs.
- Developed a system for tracking inventory and ordering supplies as needed.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Updated and maintained databases with current information.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Associate
Netscribes
Kolkata
12.2020 - 06.2021
- Checked the qualities of various equipment correctly during launching process.
- Analyzed financial data to identify trends and areas for improvement.
- Modified errors as per needs.
- Answered store and merchandise questions and led customers to wanted items.
- Developed and maintained relationships with clients and vendors.
- Answered customer inquiries regarding product features, pricing, and availability.
- Recommended, selected and located merchandise based on customer desires.
- Ensured compliance with company safety regulations at all times while on the job.
- Assisted customers with selecting items and answering questions about products.
- Prioritized and organized tasks to efficiently accomplish service goals.
Internship
Srei Equipment Finance (SEFL)
01.2018 - 01.2020
- Visiting Banking Units and monitoring and rectifying their work with excellency
- Collect data of loan defaulters and settle their loan with minimum amount according to banking guide line
Education
PGDM - Banking & Finance
Maulana Abul Kalam Azad University of Technology
Kolkata 06-2022
MBA - Finance And Marketing
Maulana Abul Kalam Azad University of Technology
Kolkata 07-2020
B.Tech/B.E. - Computer Science Engineering
Maulana Abul Kalam Azad University of Technology
Kolkata 06-2018
Higher Secondary - Science
West Bengal Council of Higher Secondary Education
Kakdwip 04-2013
Madhyamik - Science And Arts
West Bengal Board of Secondary Education
Kakdwip 04-2011
Skills
- Banking Operations
- Analytical and data management
- Excel
- Word
- PowerPoint
- Communication Skill
- Problem-solving
- Creativity
- Time Management
- Eye for Detail
- Employee supervision
- Time management
- Customer service and satisfaction
- Negotiation
- Policy enforcement
- Operations management
- Consulting
- Adaptability and flexibility
- Staff management
- Team motivation techniques
- Verbal and written communication
- Multitasking and organization
- Business administration
- Non-judgmental attitude
- Questioning techniques
- Open-mindedness
- Positive reinforcement
- Body language awareness
- Active feedback
- Empathy display
- Patience demonstration
- Self-awareness
- Positive patient experiences
- Organizational skills
- Active listening
Projects
Compromise Settlement, Visiting Banking Units and monitoring and rectifying their work with excellency. Collect data of loan defaulters and settle their loan with minimum amount according to banking guide line. MD's Secretary & Team member, Look after various departments and make report with their needs and problems and reach out MD Sir.
Languages
English
Advanced
C1
Hindi
Advanced
C1
Bengali
Advanced
C1
Timeline
Assistant Manager
BANDHAN BANK
01.2022 - Current
Associate
Netscribes
12.2020 - 06.2021
Internship
Srei Equipment Finance (SEFL)
01.2018 - 01.2020
PGDM - Banking & Finance
Maulana Abul Kalam Azad University of Technology
MBA - Finance And Marketing
Maulana Abul Kalam Azad University of Technology
B.Tech/B.E. - Computer Science Engineering
Maulana Abul Kalam Azad University of Technology
Higher Secondary - Science
West Bengal Council of Higher Secondary Education
Madhyamik - Science And Arts
West Bengal Board of Secondary Education