Aniket More
Summary
Results-driven professional with 17 years of experience in Revenue Cycle Management, specializing in operations, quality assurance, and process enhancement. Skilled in providing guidance, support, and training to teams, while demonstrating strong management and organizational capabilities. Committed to leading by example and improving best practices within an organization that values growth and development.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant Vice President
Genpact India
Noida
09.2025 - Current
- Designed and implemented strategic initiatives to improve service quality and customer satisfaction.
- Led cross-functional teams to enhance project delivery and operational efficiency.
- Managed stakeholder communications to ensure alignment on project objectives and goals.
- Oversaw budget management processes to align resources with strategic priorities.
- Developed performance metrics to monitor progress on key initiatives and projects.
- Monitored departmental performance metrics to ensure objectives were met or exceeded.
- Identified areas for improvement within the organization and developed strategies for addressing them.
- Mitigated business risks through frequent threat assessments and proactive action plans.
- Coordinated training programs for staff to promote skill development and knowledge sharing.
- Created and maintained a positive working environment through effective leadership practices.
- Ensured compliance with established policies, procedures and regulations.
Sr. Manager - RCM
Health Prime Services (India) Pvt. Ltd.
05.2023 - Current
- Defined and communicated vision, mission, and objectives of department; developed and implemented strategies to achieve them by conducting research, analyzing data, identifying opportunities and threats, and evaluating strengths and weaknesses. Ensured goals aligned with stakeholder expectations and monitored progress and outcomes.
- Managing resources and budgets: Ensuring optimal allocation, utilization, and efficiency. This includes overseeing the human, financial, physical and technological resources, as well as the processes and systems that support them. Planning budget, forecasting and controlling expenses and evaluating ROI.
- Leading & Motivating Team: Creating a positive and productive work environment for team that works under my supervision. This involves hiring, training, coaching and developing the staff, setting and reviewing the performance goals and expectations, providing feedback and recognition and resolving conflicts and disputes. Fostering a culture of collaboration, innovation and learning, encouraging the teams to share ideas, best practices and feedback. Delegating tasks and responsibilities to empower the teams to make decisions and support them in overcoming challenges and obstacles.
- Identified and implemented improvements to enhance quality, efficiency, and effectiveness of processes, services, and systems. Promoted a culture of creativity and experimentation, encouraging teams to generate and test new ideas and solutions.
- Enhanced reputation and influence of unit by communicating and coordinating with executive staff and customers, as well as support functions.
Deputy Manager - Business Excellence
GeBBS Healthcare Solutions Pvt. Ltd.
04.2021 - 05.2023
- Adhere to client contracted deliverables in terms of Quality
- Facilitated smooth communications with clients to ensure clarity and understanding.
- Managed team attrition, improved morale, and identified training requirements to enhance team capability
- Evaluate opportunities for process improvement and design implementation measure
- Led initiatives for idea generation, best practice sharing, insights and trends analysis, and co-created process automation solutions to streamline workflows
- Evaluated process improvement opportunities and designed implementation measures to enhance operational efficiency
Assistant Manager - Business Excellence
GeBBS Healthcare Solutions Pvt. Ltd.
04.2017 - 03.2021
- Provided quality leadership for accounts receivables function of RCM for US health care service providers
- Managed client relationships and team members to enhance collaboration.
- Ensured client satisfaction, employee retention, and maximized resolution effectiveness
- Led QTLs and trainers to efficiently deliver client expectations. Guided team on process improvements and optimize resolution.
- Utilized quality assurance processes to ensure compliance with standards.
- Prepared monthly and quarterly quality reports to assess performance and compliance
- Conducted independent analysis and audit of process and regulatory compliance across functions and locations
- Define corrective & preventive measures and provide implementation supervision
- Adhered to reporting TATs and accuracy
Sr. Quality Assurance Leader
GeBBS Healthcare Solutions Pvt. Ltd.
04.2014 - 03.2017
- Managed the functioning of the assigned quality team.
- Meeting service quality of AR business in line with organizational QMS
- Motivated team to consistently meet ambitious quality standards and targets
- Monitored and improved standards and performance levels of QA/QAL's to enhance service quality
- Addressed and resolved arising problems promptly
- Mentoring and training up new hired QA's/QAL's
- Arranged and chaired weekly team meetings to drive focus on KRA's and celebrate achievements
- Conducted interviews for QA positions in AR business.
Quality Analyst
GeBBS Healthcare Solutions Pvt. Ltd.
12.2014 - 03.2014
- Identified and resolved defects in production process to improve product quality
- Recommend, implement, and monitor corrective and preventive actions to ensure that quality assurance standards are achieved
- Investigated customer complaints and product issues to enhance customer satisfaction
- Conducted weekly briefings with team to highlight areas for improvement
- Conducted root cause analysis to identify training needs for operations
- Managed bottom quartile performance to enhance individual capabilities
- Do bottom quartile management to ensure individual level performance improvement
AR Specialist
Inventurus Knowledge Solutions Pvt. Ltd.
02.2009 - 11.2011
- Delivered results consistently within deadlines, contributing to overall project success
- Handled critical scope of work for assigned project, ensuring project objectives were met on time
- Prioritized tasks effectively to meet deadlines
- Motivated team members to achieve project goals
- Communicated project updates clearly to stakeholders
- Demonstrated effective decision-making in project scenarios
- Built strong relationships with customers and colleagues
Education
Bachelor of Commerce -
Quality Analyst -
Skills
- Project Management
- Change Management
- Strategic planning
- Budget management
- Process optimization
- Process improvement
- Quality Assurance
- Risk mitigation
- Performance monitoring
- Stakeholder communication
- Operations
- Client relationship management
- Leadership Development
- Regulatory Compliance
- Customer Satisfaction
Certification
- PrimeExcel certification (HPI - L2 leadership)
- GenNex certification (GeBBS - Managers)
- Green Belt Lean Six Sigma Certification
- PMP participation certification
- LEAP certification (GeBBS - Team Leaders)
- OnTrac Star Certification with 4 stars in Leadership and Operation Management
Us Visa
B1/B2 till 08/27
Hobbies and Interests
- Playing & watching Cricket
- Listening Music
- Reading
Personal Qualifications
Bachelor of Commerce, 2011
Personal Information
- Passport Number: U1641090
- Title: Sr. Manager - RCM Operations
- Date of Birth: 06/16/86
Languages
Hindi, Marathi
First Language
English
Advanced
C1
Timeline
Assistant Vice President
Genpact India
09.2025 - Current
Sr. Manager - RCM
Health Prime Services (India) Pvt. Ltd.
05.2023 - Current
Deputy Manager - Business Excellence
GeBBS Healthcare Solutions Pvt. Ltd.
04.2021 - 05.2023
Assistant Manager - Business Excellence
GeBBS Healthcare Solutions Pvt. Ltd.
04.2017 - 03.2021
Quality Analyst
GeBBS Healthcare Solutions Pvt. Ltd.
12.2014 - 03.2014
Sr. Quality Assurance Leader
GeBBS Healthcare Solutions Pvt. Ltd.
04.2014 - 03.2017
AR Specialist
Inventurus Knowledge Solutions Pvt. Ltd.
02.2009 - 11.2011