Anil Kumar N K
Engagement Delivery Lead
Bangalore
Summary
- 20+ years of experience in IT and digital transformation, delivering enterprise-scale products and platforms in global, matrixed environments with strong executive engagement.
- Led end-to-end delivery of Salesforce CRM initiatives (Service Cloud, ServiceMax) across multiple agile teams, ensuring scope, quality, security, compliance, and timeline adherence.
- Drove enterprise architecture and solution design aligned to business strategy, including AI enablement, service transformation, and workforce optimization.
- Provided architectural and delivery oversight for multi-year strategic programs, ensuring alignment with enterprise standards, integration of roadmaps, and long-term service strategies.
- Strong stakeholder management skills, partnering with senior business, IT, product managers, and external vendors to secure alignment, manage trade-offs, and drive outcomes.
- Led PI planning, sprint synchronization, dependency management, and risk mitigation across cross-functional and distributed agile teams.
- Translated business strategy into clear delivery roadmaps, milestones, and measurable KPIs, improving predictability and execution discipline.
- Established and governed agile delivery frameworks, coaching Product Owners, Pod Leads, and suppliers to improve delivery maturity and team effectiveness.
- DevOps, CI/CD, quality engineering, and technical enablers, reducing technical debt through automation, refactoring, and platform modernization.
- Delivered executive-ready communication on delivery status, risks, dependencies, and outcomes while ensuring regulatory, security, audit, and vendor compliance.
Overview
21
21
years of professional experience
11
11
Certifications
1
1
Language
Work History
Engagement Delivery Leader
Capgemini-India
01.2025 - Current
- Leading end-to-end Salesforce delivery for a global aviation manufacturing client, aligning CRM solutions with business and operational strategy.
- Driving governance, milestone tracking, SLA adherence, and quality standards across distributed teams.
- Managing executive stakeholder communication, risk mitigation, and change control.
- Enabling continuous improvements post go-live to enhance adoption, automation, and analytics.
- Oversaw delivery governance, milestone tracking, and ensured adherence to SLAs and quality standards.
- Managed stakeholder communication, risk mitigation, and change control processes.
- Coordinated with Salesforce architects and developers for technical feasibility and design reviews.
- Ensured data migration, system integration, and UAT were executed smoothly and efficiently.
- Drove continuous improvements post go-live to enhance adoption, automation, and reporting capabilities
Engagement Delivery Director
Capgemini-Spain
01.2023 - 01.2025
- Led global digital engagement programs, applying Agile methodologies to accelerate delivery and improve predictability.
- Oversaw technical execution, delivery planning, and cross-functional coordination across regions.
- Strengthened leadership capability and delivery maturity across teams.
- Articulated project requirements effectively, ensuring clarity and alignment among stakeholders.
- Defined modules for projects, streamlining processes and enhancing project management.
- Oversaw technical implementation, ensuring smooth execution and success
Sr PM
Capgemini
01.2020 - 12.2022
- Delivered Salesforce & ServiceMax programs for airline and industrial clients across UK and India.
- Led multi-country delivery teams, integrations, estimations, and financial governance.
- Acted as SPOC for vendors and supported presales, RFPs, and solutioning
- Conceptualized and executed Salesforce/Servicemax integration with a leading global provider of integrated solutions, building management systems, HVAC equipment, Industrial Refrigeration, safety & fire systems.
- Managed Salesforce/Servicemax development projects across multiple countries.
- Provided guidance and support to internal teams on various projects.
- Acted as a Single Point of Contact for vendors, facilitating effective communication.
- Proactively identified project risks and implemented corrective actions to ensure project quality.
- Consistently met delivery timelines and provided accurate effort estimation on requirements.
- Assembled and led end-to-end project teams, overseeing project implementation and financial aspects.
- Offered solutions to the Presales team for RFP proposals.
- Led a Sales support function with a focus on pre-sales and technology expertise.
- Demonstrated strong proficiency in effort, cost, and price estimation, as well as financial analysis.
- Possessed comprehensive knowledge of CRM, Salesforce/Servicemax field service, and swiftly responded to client needs.
PM
Genpact
07.2017 - 12.2019
- Solution & Delivery Team at Genpact, specializing in CRM Salesforce & ServiceMax-Field Service
- Responsible for operations and business development for CRM Salesforce & ServiceMax
- Successfully managed various IT projects in industries such as Oil & Gas, Energy, and Capital
- Led a team of certified professional engineers in the Mobile and Transportation department
- Involved in client management and negotiations, ensuring customer satisfaction
- Mentored project leads and facilitated their growth and development
- Developed and implemented effective plans for team set-up and ramp-up
- Accountable for the successful implementation and management of SFDC, ServiceMax, Mobile, QA, and Operations
- Created and refined metrics to track performance and identify areas for improvement
- Ensured quality standards and policies were met according to organizational guidelines
- Actively participated in technical solution and estimation reviews for proposals and RFP responses.
Engagement Manager
Birla soft-INDIA/UK
03.2015 - 07.2017
- Successfully managed the entire GE portfolio of accounts encompassing GE Oil & Gas, Power & Water, and Capital for BirlaSoft.
- Provided comprehensive support to both presales and delivery functions, covering Salesforce, ServiceMax, Support, Operations, and Automated Testing.
- Collaborated with esteemed clients such as UTC and Disney to drive business growth and ensure exceptional service delivery.
Product Owner
ServiceMax
08.2013 - 03.2015
- Lead software engineering ServiceMax mobility team and collaborated with QA and Release
- Ops teams to develop ServiceMax online and ServiceMax Field Service mobile apps for product development.
- Demonstrated exceptional leadership skills in managing a globally distributed team, successfully pushing more than 20 ServiceMax apps to the app store.
- Significantly improved the performance of ServiceMax mobile apps, resulting in doubled efficiency and enhanced user experience.
- Successfully engaged with various clients to provide solutions and support for the ServiceMax-Field Service product.
Technical Lead
Mercedes Benz, mobile
09.2012 - 08.2013
- Developed mobile apps using Android, Swift for iOS, and React Native, showcasing strong technical skills and proficiency in programming languages.
- Assessed and defined technical requirements for various projects, ensuring their successful implementation within set work deadlines.
- Conducted training sessions for technical personnel, equipping them with the necessary skills and knowledge adhering to both company and industry standards.
- Enhanced existing systems by integrating new features and structural components, contributing to their expansion and improved functionality.
Sr Technical Consultant
Fujitsu
04.2011 - 08.2012
- Demonstrated exceptional communication skills by providing regular updates to the project manager on the progress of open projects twice weekly.
- Leveraged in-depth understanding of applications, programming, and systems functionality to effectively support employees in resolving technical issues.
- Played a vital role in successful software implementation by offering comprehensive client training and troubleshooting support.
- Applied advanced coding and debugging skills to design and refine software solutions in alignment with the organization's policies, procedures, and security requirements.
Software Engineer
Emsys
06.2005 - 03.2011
- Conducted thorough analysis of software issues and implemented effective coding solutions.
- Utilized a range of engineering languages to develop robust applications.
- Collaborated closely with project managers to ensure adherence to development timelines and coordinated testing strategies.
- Led full lifecycle software development activities, including planning, deployment, and ongoing maintenance.
- Executed comprehensive regression and performance testing on updated systems, ensuring their effectiveness and efficiency.
Education
IT Project Management & Planning
University of Virginia
Bachelor of Engineering - undefined
Visveswaraya Technological University, Atria College
01.2005
Skills
Salesforce Program & Delivery Management
Service Cloud, Sales Cloud & ServiceMax
Agile Delivery (Scrum, Kanban, SAFE, PI Planning)
Stakeholder & Executive Management
Global & Offshore Delivery Management
Multi-Vendor & Partner Management
Release & Deployment Management
Risk, Dependency & Change Management
Product Management & Roadmap Execution
Client Relationship & Engagement Management
COUNTRIES WORKED
India, China, Dubai, Bharain, UK, Spain (Holding US -B1)
Certification
Certified Scrum Master from Scrum Alliance
Aerospace & Defense – L1
- Aerospace & Defense Industry Overview
- Role of Capgemini in the Aerospace & Defense Industry
- Aerospace & Defense Trends
- Overview of Civil Aeronautics Industry
- Civil Aeronautics Fundamentals
Aerospace & Defense – L2
- Commercialization of Space and Its Global Impact
- Launch Systems and Propulsion
- Orbits and High-Altitude Platform Stations
- Components of a Spacecraft
- Space Operations and Ground Stations
- Space Economy – Upstream, Midstream & Downstream
- Midstream Applications in the Space Industry
- Space Policies, Regulations, Diplomacy, and Security
- Space Debris and Sustainability
- New Space Ecosystem and Sustainability
- Socio-Economic Impact of the Global Space Market
- Socio-Economic Benefits of the Space Industry
Timeline
Engagement Delivery Leader
Capgemini-India
01.2025 - Current
Engagement Delivery Director
Capgemini-Spain
01.2023 - 01.2025
Sr PM
Capgemini
01.2020 - 12.2022
PM
Genpact
07.2017 - 12.2019
Engagement Manager
Birla soft-INDIA/UK
03.2015 - 07.2017
Product Owner
ServiceMax
08.2013 - 03.2015
Technical Lead
Mercedes Benz, mobile
09.2012 - 08.2013
Sr Technical Consultant
Fujitsu
04.2011 - 08.2012
Software Engineer
Emsys
06.2005 - 03.2011
Bachelor of Engineering - undefined
Visveswaraya Technological University, Atria College
IT Project Management & Planning
University of Virginia