Summary
Overview
Work History
Education
Skills
ORGANIZATION DESCRIPTION
ATTRIBUTES
PROFESSIONAL SYNOPSIS
HOBBIES AND INTERESTS
Timeline
Generic

Anil Sharma

Delhi

Summary

As a Senior Process Expert with results-oriented approach and over 10+ years of experience, I specialize in managing transitions, achieving process excellence, and overseeing business process management. Skilled in leading teams, enhancing workflows, and promoting operational efficiency, I have a demonstrated history of executing effective process improvements and handling intricate projects in dynamic settings. I am eager to apply my operational management and process optimization skills to foster organizational development and prosperity.

Overview

11
11
years of professional experience

Work History

Senior Associate

Provana India Pvt Ltd
Noida
07.2018 - Current
  • Handled the team queries on the B2B Debt collection procedures and provided the feedback accordingly
  • Allocated the daily tasks to all the team members as per the TAT and utilization
  • Interacted with the Client on daily calls, emails for any procedure's query or transition.
  • Developed and executed transition plan, including stakeholder communication, risk management and timeline management.
  • Dispatched incident and service request tickets to relevant teams
  • Developed, maintain, trend and report key performance indicators
  • Periodic reporting of result to internal and external stakeholder
  • Participate in new transition to set up transactional quality in partnership with client and Operation Stakeholders

Associate

Provana India Pvt Ltd
Noida
11.2013 - 07.2018
  • Worked on the B2B Debt collection process for the U.S law firms like Garnishments, Subpoena and Judgments etc
  • On the Debt Collection tools
  • Handled backend operations for various Clients and ensure the production is achieved as per the TAT
  • Managed the volume, QFLs of files and send them back for processing daily.

Education

MBA - Operational Oceanography

Sikkim Manipal University
Delhi
01-2013

Bachelor of Arts -

Delhi University
New Delhi
01-2011

Skills

  • Project Management
  • Data Analysis
  • Team Leadership
  • Professional
  • Process Optimization
  • Leadership
  • Problem-solving
  • Communication
  • Teamwork

ORGANIZATION DESCRIPTION

It's upcoming LPO organization work for US clients involved in "Debt-Collection" and is trying to compete with global competitors in this field.

ATTRIBUTES

DOB - 20/04/1987

Father's Name - Shri Kunj Bihari Sharma

Langauge - English, Hindi

Marital Status - Married

PROFESSIONAL SYNOPSIS

Windows Xp, Windows Vista, Windows 7., Microsoft Office (Word, Excel, Power point), E-mail, Web searching, CD Writing, Scanning

HOBBIES AND INTERESTS

  • Net Surfing
  • Listening to music
  • Sketching

Timeline

Senior Associate

Provana India Pvt Ltd
07.2018 - Current

Associate

Provana India Pvt Ltd
11.2013 - 07.2018

MBA - Operational Oceanography

Sikkim Manipal University

Bachelor of Arts -

Delhi University

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Anil Sharma