Anilkumar Verma
Pune
Summary
Dynamic and results-driven professional with extensive experience at Dominos Pizza, excelling in operational efficiency and performance metrics analysis. Proven track record in staff training and development, enhancing customer satisfaction and achieving budgetary goals. Adept at implementing strategic plans to optimize workflows and drive continuous improvement in fast-paced environments.
Overview
23
23
years of professional experience
3
3
Languages
Work History
Guest Delight Manager
Dominos Pizza
01.2024 - Current
- Monitored daily sales and projected monthly targets using performance metrics.
- Resolved operational issues to enhance restaurant efficiency.
- Ensured compliance with standard operating procedures across all teams.
- Tracked restaurant Net Promoter Score to evaluate overall performance.
- Addressed guest feedback to improve customer experience.
- Enforced strict adherence to checklists among management for seamless operations.
- Maintained oversight on P&L, controlling costs effectively.
Store Incharge
Dominos Pizza
02.2019 - 12.2023
- Managed daily store operations to ensure smooth functionality and efficiency.
- Monitored store profit and loss statements for financial performance assessment.
- Delegated tasks to downline managers, ensuring completion within shift timelines as per company SOP.
- Conducted shift-wise handovers to guarantee continuity of operations.
Senior Assistant Manager
Dominos Pizza
12.2014 - 02.2019
- Supervised overall operations, supporting store manager with daily activities.
- Ensured seamless store function during peak hours, optimizing workflow.
- Assigned tasks to team members for efficient stock management and organization.
- Planned staffing for peak periods, positioning team members strategically for optimal performance.
- Aligned daily tasks with downline managers and monitored completion.
- Created rosters and motivated team to achieve daily targets, including BPO and NPS.
- Compiled weekly and monthly reports, verifying targets, budgets, and operational metrics.
- Documented meeting minutes and addressed improvement areas to meet budget and EBITA goals.
Senior Store Manager
Faasos Food Services Pvt Ltd
08.2012 - 11.2014
- Handle the store and allot the team members their shifts.
- Put right person in the right place so that the service should not hamper.
- Make sure that all customers are treated to their best in terms of food quality, service and the whole experience.
- Resolve any customer concern ASAP and see that the customers are satisfied.
Store Manager
Faasos Food Services Pvt Ltd
03.2012 - 08.2012
- Streamlined store operations to enhance overall performance and efficiency.
- Developed and executed plans to meet budgetary goals.
- Monitored sales trends to identify growth opportunities.
- Implemented standard operating procedures for effective food cost management.
- Tracked waste carefully to minimize losses and improve profitability.
- Managed staff effectively to foster a cohesive work environment.
- Elevated store performance by focusing on customer satisfaction and service excellence.
Operation Manager
Suman Forging Co
03.2011 - 08.2012
- Managed operations for a small door hinge manufacturing company.
- Oversaw production and supply of various door hinges to external clients.
- Coordinated logistics and inventory management to ensure timely delivery.
- Streamlined processes to enhance efficiency in production workflows.
Transaction Processing Officer
MPhasis Limited
03.2009 - 03.2011
- Managed mortgage processes for an Australian bank, ensuring strict adherence to compliance standards.
- Verified all documents for accuracy and completeness before proceeding with further processing.
- Routed incomplete documents to appropriate departments for client follow-up and correction requests.
- Compiled and distributed meeting minutes to team members post-discussion.
Shift Manager
Pizza Hut
10.2007 - 09.2008
- Managed assigned shifts, including morning and closing responsibilities.
- Conducted banking for previous day's sales and sent daily pouch with sales details.
- Verified safe contents and ensured closing sheet tallies matched available petty cash vouchers.
- Projected daily sales figures and identified products and items for service.
Team Member
Pizza Hut
12.2002 - 12.2007
- Achieved high-quality service standards through diligent adherence to operational procedures.
- Participated in advanced training sessions under senior management guidance for shift management.
- Developed professional skills by actively learning quality assurance practices.
- Promoted customer satisfaction by following mandatory service protocols.
Trainee Shift Manager
Pizza Hut
06.2007 - 09.2007
- Did all managerial work which is done by the shift manager.
- Handled the shift and imbibed all the knowledge given by the senior managers.
- Fast food restaurant.
- Fast food restaurant.
Education
Bachelor of Commerce -
Arunodaya University
10.2020
Diploma - Information Tech.
C-DAC
Bachelor of Commerce - undefined
Arunodaya University
08.2019
Bachelor of Commerce - undefined
Arunodaya University
10.2018
F.Y.B.Com Pass - undefined
Pune University
01.2006
HSC Second - undefined
Maharashtra state board
01.2001
SSC Second - undefined
Maharashtra state board
01.1999
Skills
Adaptability and flexibility
Interests
Watching TV
Disclaimer
I hereby declare that the above information is true to the best of my knowledge.
Personal Information
- Date of Birth: 05/20/83
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Computers
Diploma in Information Tech. from C-DAC & MSCIT
Timeline
Guest Delight Manager
Dominos Pizza
01.2024 - Current
Store Incharge
Dominos Pizza
02.2019 - 12.2023
Senior Assistant Manager
Dominos Pizza
12.2014 - 02.2019
Senior Store Manager
Faasos Food Services Pvt Ltd
08.2012 - 11.2014
Store Manager
Faasos Food Services Pvt Ltd
03.2012 - 08.2012
Operation Manager
Suman Forging Co
03.2011 - 08.2012
Transaction Processing Officer
MPhasis Limited
03.2009 - 03.2011
Shift Manager
Pizza Hut
10.2007 - 09.2008
Trainee Shift Manager
Pizza Hut
06.2007 - 09.2007
Team Member
Pizza Hut
12.2002 - 12.2007
Diploma - Information Tech.
C-DAC
Bachelor of Commerce - undefined
Arunodaya University
Bachelor of Commerce - undefined
Arunodaya University
F.Y.B.Com Pass - undefined
Pune University
HSC Second - undefined
Maharashtra state board
SSC Second - undefined
Maharashtra state board
Bachelor of Commerce -
Arunodaya University